Case Management Software for Human Services Agencies and Nonprofits

Your Caseload Is Heavy Enough Without Fighting Your Software

Casebook is purpose-built case management software for social workers and case managers, designed explicitly around how human services teams work.

A Configurable, Centralized Platform for Human Services Organizations

Spend less time on paperwork and more time with the people who need you.

Case managers and social workers lose hours every week re-entering client information across disconnected systems and compiling reports by hand. That friction pulls attention away from clients and toward paperwork. Casebook connects intake, case management and reporting into one configurable platform. This is what that means for your team:

  • Spend less time on manual entry with connected intake forms.
  • Keep your team aligned with case notes and updates everyone can see in real time.
  • Track program outcomes with reports pulled directly from your case data.
  • Configure workflows and forms around your existing programs in minutes.

Key Features of Our Human Services Software

A Case Management Platform Designed for Every Touchpoint

Casebook keeps intake, documentation, service planning, and outcome reporting connected in one system throughout a case.

Configurability

You configure Casebook around your organization’s existing programs and workflows so the platform matches how you already work. Your team never has to change to fit rigid, pre-built software.

Client Intake and Assessment

Casebook simplifies client intake and needs assessments with digital forms tied directly to the case record. Workers spend less time manually entering data and more time with clients.

Case Notes and Documentation

Structured templates cut case notes down to minutes and guide workers through what they need to document. Clients then get a worker’s full attention with no interruptions from the notepad.

Service Planning and Tracking

Casebook shows workers everything about a client’s care in one place, including which services they’re enrolled in, which providers are involved, key dates, and notes that track progress over time.

Progress and Outcome Tracking

Client milestones and program results update the moment something changes. That way, case managers and supervisors always see current data without having to wait for a monthly report.

Centralized Client Database

Casebook consolidates a client’s history, case notes, documents, and service records into a single profile. Workers pull up everything about a client without searching through five different systems.

Forms Configured to Your Human and Social Services Programs

You and your team configure your own forms, fields, and workflows to match how your programs run. This is everything you can do without any programming experience:

  • Show, hide, or require fields based on client answers to keep forms clean and relevant.
  • Reuse templates across cases and programs to keep data collection consistent.
  • Create and modify forms yourself anytime, without submitting an IT ticket.
  • Add fields unique to a single program without changing forms used anywhere else.

Measure What Matters With Real-Time Dashboards and Compliant Reporting

Program directors see performance across every initiative, while case managers see exactly where their own caseload stands, all from the same live data:

  • See real-time, at-a-glance data on the programs and cases that matter most.
  • Monitor client touchpoints and engagement trends as they happen in real time.
  • Create and modify reports to match your programs and funder requirements.
  • Generate compliant, audit-ready reports without compiling data by hand every time.

Streamline Your Case Management Process

Bring it all together. Automate routine tasks and gain valuable insights through data analytics. With Casebook’s user-friendly interface, your team can easily collaborate and access critical information, fostering seamless communication and decision-making.

Save Time

Manual data entry and duplicate paperwork eat work hours every week. Casebook automates workflows and connects your forms directly to case records so your team saves time to spend it with clients instead.

Prove Your Impact

Client and program data only proves your impact if you can easily pull it together. Casebook turns that data into clear outcomes you can show your stakeholders anytime.

Scale Without Limits

New programs and staff can make your team lose track of active cases or pay for an expensive software update. Casebook scales right along with you, so growth never slows your team down.

Keep Your Team Aligned

If two team members update the same file over email, everyone else will be lost as to which one is current. Casebook keeps everyone working from the same case record in real time instead.

Secure Client Data

Sensitive client information deserves more than a shared login and good intentions. Casebook secures every record with role-based access and encryption so only the right people can see it.

Reduce Data Entry Errors

Retyping the same information into multiple systems increases the chance of error. Casebook syncs data automatically throughout the platform to keep everything accurate without extra work.

Join the Organizations Already Doing More With Casebook

What teams say on G2

I like how customizable the platform is. Casebook staff is patient in teaching you how to navigate the platform and customizing the fields to best suit what your organization needs.
Verified UserNon-Profit Organization Management
Using Casebook as our case management tool is freeing up a ton of time for our victim advocates. They are able to spend more time in contact with clients due to their time being freed up.
Warren C. R.Small-Business
One of the essential features is the ability to query information to provide detailed information to our funders. You will capture data on all of your clients smoothly and effectively.
KAthey H.Community Culinary School of Charlotte
They pay attention to my overall goals with the software and helped me customize to suit my organization's needs. They are amazing at customer service too.
Lori M.Education Program Coordinator
Not only is customer service incredible from beginning to end but the ability to run clear and concise data reports for grant writing has been so helpful!
Shannon W.Executive Director
We work with families, and we needed a system to store people and notes. We can pull great reports much more quickly and easily than our last program. My employees love the ease of use.
Kristen G.Family and Community Support Coordinator
I can quickly write general notes, service delivery, and progress notes for clients, make appointments, and upload documents for other professionals to view. It makes me more efficient in documenting.
Vanessa S.Counselor
I use CB Engage most often, which allows me to keep track of my client's progress and communicate with other caregivers. It is a very user-friendly program, which requires only minimal training.
michael t.Recovery Coach
Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help.
Verified UserHuman Resources
Easy access to caseload and stats that are needed for record keeping. We have started using Casebook to track clients and stats better. The real benefit for us is remote access with multiple users.
Verified UserCivic & Social Organization
I like how customizable the platform is. Casebook staff is patient in teaching you how to navigate the platform and customizing the fields to best suit what your organization needs.
Verified UserNon-Profit Organization Management
Using Casebook as our case management tool is freeing up a ton of time for our victim advocates. They are able to spend more time in contact with clients due to their time being freed up.
Warren C. R.Small-Business
One of the essential features is the ability to query information to provide detailed information to our funders. You will capture data on all of your clients smoothly and effectively.
KAthey H.Community Culinary School of Charlotte
They pay attention to my overall goals with the software and helped me customize to suit my organization's needs. They are amazing at customer service too.
Lori M.Education Program Coordinator
Not only is customer service incredible from beginning to end but the ability to run clear and concise data reports for grant writing has been so helpful!
Shannon W.Executive Director
We work with families, and we needed a system to store people and notes. We can pull great reports much more quickly and easily than our last program. My employees love the ease of use.
Kristen G.Family and Community Support Coordinator
I can quickly write general notes, service delivery, and progress notes for clients, make appointments, and upload documents for other professionals to view. It makes me more efficient in documenting.
Vanessa S.Counselor
I use CB Engage most often, which allows me to keep track of my client's progress and communicate with other caregivers. It is a very user-friendly program, which requires only minimal training.
michael t.Recovery Coach
Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help.
Verified UserHuman Resources
Easy access to caseload and stats that are needed for record keeping. We have started using Casebook to track clients and stats better. The real benefit for us is remote access with multiple users.
Verified UserCivic & Social Organization

FAQs