Last Updated: March 11, 2021
COLLECTION OF INFORMATION
Information You Provide to Us
When you submit information through the Services, we interact with that information that you submit to provide you with the Services.
Information that you submit through the Services and that we may use/ collect include:
- User Information: Before you can use the Services, you may be required to provide certain information. We may collect information about you directly from you or a Customer that is necessary to create your user account and provide you access to the Services. This information may include your name, email address, state of residence, agency, company, or organization affiliation, phone number, substance of your inquiry, and any other information you choose to provide.
- Casebook Platform Application Information: We store the information that you enter into the Casebook Applications as you utilize the Services, which may include information about yourself or others.
- Information about Clients: If you use the Services in connection with serving Clients in a human services profession, we collect the information about Clients that you submit to the Services, including their names, dates of birth, demographic information, residences, social services eligibility and enrollment, and any other information that you choose to provide in the course of doing your work with those Clients.
- Activity Information: We collect information about your activity on our Services, such as search terms that you enter, your ability to use the Services provided by Casebook PBC (such as being able to successfully execute an action like saving a newly created provider record), and your navigation within the Services.
- Device and Usage Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware brand and model, operating system, operating system version, mobile network, IP address, browser type, and app version. We also collect information about your activity on our Services, such as access times, pages viewed, links clicked, and the page you visited before navigating to our Services.
- Location Information: Depending on the specific Services utilized, and in accordance with your device permissions, we may also collect information about the precise location of your device. You may stop the collection of precise location information at any time by changing the preferences on your mobile device (see “Your Choices” below for details).
- Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. For more information about cookies and how to disable them, see the “Your Choices” section below.
Information We Collect from Other Sources
We may also obtain information about you from other sources. For example, we may access information about you or obtain your publicly available information from third-party social media sites, and, with your permission, identity verification services, background check services, and other third-party sources.
Information We Derive
We may derive information or draw inferences about you based on the information that we or our partners collect. For example, we may make inferences about your location based on your IP address or infer that you are searching for a particular feature of the Services based on your search terms.
USE OF INFORMATION
We only use the information that we collect to provide the Services to you, and continuously improve those Services. We do not sell your information to third parties for their commercial gain. If you are a Portal User, we use your information to enable permitted Customers to utilize that information and provide services to you. We also use the information we collect to:
- Provide, maintain, and improve the Services and other products;
- Process transactions and send you related information, including confirmations, receipts, invoices, and customers experience surveys;
- Send technical notices, security alerts, and support and administrative messages to you, and respond to your comments and questions, and provide you customer service;
- Communicate with you about products, services, and events offered by Casebook and others, and provide news and information we think will be of interest you (see Your Choices below for information about how to opt out of these communications at any time);
- Monitor and analyze trends, usage, and activities on our Services;
- Tailor your experience on our Services;
- Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity, and protect the rights and property of Casebook and others;
- Debug to identify and repair errors in our Services;
- Comply with our legal and financial obligations;
- Verify your identity; and
- Carry out any other purpose described to you at the time the information was collected.
SHARING OF INFORMATION
We share information that you submit to the Services in the following circumstances or as otherwise described in this policy:
- If you are a Portal User, we share the information you submit with the Customers you select, who may also share the information with Providers or other contracted parties providing services to the Customer, with your consent and at your direction, to enable them to provide services to you and/or a Client;
- With vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, payment processing, fraud prevention, customer service, and marketing and advertising;
- Publicly on our website, with your consent and permission, if you submit a product review or post content in another public area of our Services;
- If we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
- If we believe your actions are inconsistent with our user agreements or policies, if we believe you have violated the law, or to protect the rights, property, and safety of Casebook, our users, the public, or others;
- With our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- Between and among Casebook and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and
- With your consent or at your direction.
TRANSFER OF INFORMATION TO THE U.S. AND OTHER COUNTRIES
Casebook is headquartered in the United States and we have operations and service providers in the United States. We and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide equivalent levels of regulatory data protection as your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it.
If you are a Customer End User, you may be able to update certain information through your account, and if you are unable to do so, you should reach out to your organization’s internal point of contact for Casebook regarding your permissions. In some cases, you may need to contact the Casebook Help Desk at firstname.lastname@example.org.
If you are a Portal User, you may update and correct certain account information provided via the Services by logging into your account, or by reaching out to your Customer contact. If you wish to deactivate your account, you should contact your Customer contact, but note that we and/or the Customer may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you.
When you first launch any of our mobile apps that collect precise location information, you will be asked to consent to the app’s collection of this information. If you initially consent to our collection of this location information, you can subsequently stop the collection of this information at any time by changing the preferences on your mobile device. If you do so, some of our Services may no longer function properly. You may also stop our collection of this location information by following the standard uninstall process to remove all of our mobile apps from your device.
Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of some of our Services.
You may opt out of receiving promotional emails or text messages from Casebook by following the instructions in those communications or by managing your communication preferences in your account settings menu. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
Mobile Push Notifications
With your consent, we may send push notifications to your mobile device. You can deactivate these messages at any time by changing the notification settings on your mobile device.