DevOps Engineer-Level II

We are looking for an Infrastructure/DevOps engineer, who will play a central role managing a mission-critical SaaS infrastructure in the AWS cloud.  Our ideal candidate has a passion for infrastructure automation,“Infrastructure as a Service” design, and is committed to continuous improvement, solving problems as part of a diverse team that includes engineers,QA testers, a release manager, product managers, designers and client stakeholders. He or she is meticulous about user facing infrastructure work, and has a service oriented ethic focused on meeting the needs of both developers and customers.Responsibilities include building and integrating tools enabling automated software development pipeline, automated software deploys, database backups and restores, software updates, and driving our infrastructure and service delivery platform forward. 

What You’ll Do(Responsibilities):

• Creating and integrating tools to improve automation, monitoring and troubleshooting in the Amazon cloud and Amazon GovCloud
• Configuring and managing a variety of internally developed and third-party applications and services,across multiple environments
• Familiarity with infrastructure-as-code with tools such as Ambassador,Kubernetes,Terraform,CloudFormation and Ansible
• Maintain and enhance containerization,CI and deployment with GitHub, Gitlab, Jenkins
• Enhancing system reliability, stability, performance and security through advanced disaster recovery processes, horizontal scaling and caching
• Monitoring, troubleshooting and resolving issues for application, database,Elastic Search, Kafka, RDS, Redis, Data Warehouse,AWS EMR,AWS Lambda, PostgreSQL, and background job servers.
• Participating in 24/7 on-call rotation
• Contributing to decision making to address issues that affect application uptime, security, performance or deployment schedules
• Supporting data integrity processes on testing and production environments

What You Have(Skills and Experience):

• 3+years of experience as an Infrastructure engineer supporting a multi-tier web application in production
• Deep knowledge of AWS cloud architecture and services 
• Experience with at least one infrastructure-as-code DSL
• Solid understanding and experience with software application builds and deployments
• Excellent communication skills and interpersonal skills
• Linux system admin experience 
• Experience with PostgreSQL(design, configuration, replication, backups, migrations and upgrades)
• Strong scripting skills(Ansible, Ruby,Bash,Python)
• Operational experience with Elastic Stack(Elastic Search, Logstash, Kibana)
• Knowledge of the IP protocol suite and associated troubleshooting, especially cloud networking and security group management
• Familiar with application monitoring and insight tools, such as DataDog,New Relic and RollBar
• Experience working in a zero-downtime environment
• Advanced knowledge of the following highly preferred:software development lifecycle, agile methodologies, Git, Ruby on Rails,Pivotal Tracker
• Passionate and motivated about DevOps work, enhancing system reliability and optimizing operational processes

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company, and by joining, you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

DevOps Engineer-Level III

We are looking for an Infrastructure/DevOps engineer,who will play a central role managing a mission-critical SaaS infrastructure in the AWS cloud.Our ideal candidate has a passion for infrastructure automation,“Infrastructure as a Service” design,and is committed to continuous improvement,solving problems as part of a diverse team that includes engineers,QA testers,a release manager,product managers,designers and client stakeholders. He or she is meticulous about user facing infrastructure work,and has a service oriented ethic focused on meeting the needs of both developers and customers.Responsibilities include building and integrating tools enabling automated software development pipeline,automated software deploys,database backups and restores,software updates,and driving our infrastructure and service delivery platform forward.  What You’ll Do(Responsibilities):

• Creating and integrating tools to improve automation,monitoring and troubleshooting in the Amazon cloud and Amazon GovCloud
• Configuring and managing a variety of internally developed and third-party applications and services,across multiple environments
• Familiarity with infrastructure-as-code with tools such as Ambassador,Kubernetes,Terraform and Ansible
• Maintain and enhance containerization,CI and deployment with GitHub,Gitlab,Jenkins
• Enhancing system reliability,stability,performance and security through advanced disaster recovery processes,horizontal scaling and caching
• Monitoring,troubleshooting and resolving issues for application,database,Elastic Search,Kafka,RDS,Redis,Data Warehouse,AWS EMR,AWS Lambda,PostgreSQL,and background job servers.
• Participating in 24/7 on-call rotation
• Contributing to decision making to address issues that affect application uptime,security,performance or deployment schedules
• Supporting data integrity processes on testing and production environments

What You Have(Skills and Experience):

• 6+years of experience as an Infrastructure engineer supporting a multi-tier web application in production
• Deep knowledge of AWS cloud architecture and services 
• Designed and implemented at least one IaaS environment for micro services architecture for development,QA,UAT and Production
• Maintained 99.99%SaaS solution availability or better for at least 12 months
• Experience with at least one infrastructure-as-code DSL
• Solid understanding and experience with software application builds and deployments
• Excellent communication skills and interpersonal skills
• Linux system admin experience 
• Experience with PostgreSQL(design,configuration,replication,backups,migrations and upgrades)
• Strong scripting skills(Ansible,Bash,Python)
• Operational experience with Elastic Stack(Elastic Search,Logstash,Kibana)
• Knowledge of the IP protocol suite and associated troubleshooting,especially cloud networking and security group management
• Experience working in a zero-downtime environment
• Advanced knowledge of the following highly preferred:software development lifecycle,agile methodologies,Git,Pivotal Tracker
• Passionate and motivated about DevOps work,enhancing system reliability and optimizing operational processes

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees,and does not discriminate on the basis of race,color,religion,sex,gender expression and identity,national origin,political affiliation,sexual orientation,sexual and reproductive health decisions,marital status,disability,genetic information,age,membership in an employee organization,retaliation,parental status,military service,or any other non-merit factor.

We are looking for a frontend engineerwho will define the User Experience implementation standards while leading a multi-national high-performance GraphQL,React and React Native team.Our ideal candidate has deep experience defining,building,testing,delivering enterprise software,and mentoring junior resources.The candidate is a clever problem solver,with a profound understanding of web technology,architecture and process and who is able to find consensus around workable solutions.The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase.Casebook Platform caters to all human services.The ideal candidate needs to have an engineering mindset,an exceptional appetite for cutting edge technological advances,and enthusiastic about continuous learning.Casebook Platform follows cloud native architecture and software design patterns with state of the art Continuous Integration and Continuous Deployment modeling.Additionally,the candidate will collaborate with design and product teams which includes client-facing delivery and implementation of the Casebook Platform for small non-profit organizations to large scale state and local government projects.What you’ll do(Responsibilities):

• Provide technical leadership on frontend design,integration,implementation of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along with the data creation,integrations,workflows,notifications,and data persistence
• Understand and synthesize platform development recommendations based on business objectives,product roadmap,solution architecture,and technical considerations while advancing award-winning user experience.
• Contribute to the development of Casebook platform functionality and extensibility by using state-of-the-art frameworks,libraries,and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders,partners,product managers,creative designers,platform architect,and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations

What You Have(Skills and Experience):

• You have at least 5+years of experience in web development
• You have at least 2+years experience in React
• You have at least 2+years experience in GraphQL(server and client-side)
• You have one year of experience in Cypress end-to-end integration test development
• Experience working with TypeScript is a plus
• Experience working with UI component frameworks(Material-UI preferred)
• Master of web technologies,including HTML5,ES6,CSS3,JavaScript,Webpack,JSON
• Extensive knowledge of JS quality and unit testing tools like Jest
• Experience and deep understanding of responsive web design,fluid layouts and positioning,browser behavior and compatibility,cross-browser issues and solutions
• Experience building multi-tier web application
• Functional understanding of OpenAPI standards to deliver all phases of RestFUL web services
• Strong analytical and technical skills to identify critical issues,escalate them and drive them to resolution
• Experience in an agile software development project
• Experience using a software version control system(e.g.,Git)in a project with multiple developers committing to a shared repository
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field(or equivalent work experience)

Help us build something that matters.We help people who are at risk.We help the people who are trying to help those people.We accomplish this through multi-channel,modern UI design,reusable components and modules and user-centered products making up our platform,Casebook.Our long-term objective is to continue developing,selling,and implementing innovative technology for the public sector(State&Local government)and private sector human services – from child welfare to juvenile justice,adult services,mental health,and so on.

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees,and does not discriminate on the basis of race,color,religion,sex,gender expression and identity,national origin,political affiliation,sexual orientation,sexual and reproductive health decisions,marital status,disability,genetic information,age,membership in an employee organization,retaliation,parental status,military service,or any other non-merit factor.

We are looking for a software/systems engineer,who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building enterprise software,and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders,other software engineers,designers,QA testers,release managers,product managers,and infrastructure engineers. The candidate is a born problem solver,with a solid understanding of web technology,architecture,and process who is able to drive consensus around workable solutions.The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase.Casebook Platform caters to all human services.The ideal candidate needs to have an engineering mindset,an exceptional appetite for cutting edge technological advances,and enthusiastic about continuous learning.Casebook Platform follows cloud native architecture and software design patterns with state of the art Continuous Integration and Continuous Deployment modeling.Additionally,the candidate will collaborate with design and product teams which includes client-facing delivery and implementation of the Casebook Platform for small non-profit organizations to large scale state and local government projects.What you’ll do(Responsibilities):

• Provide technical leadership in the design,integration,implementation,and transition of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along the data creation,integrations,workflows,notifications,and data persistence
• Understand and synthesize integration requirements,and develop recommendations based on business objectives,product roadmap,solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders,partners,product managers,creative designers,platform architect,and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations
• Contribute to the highest security,extensibility,reusability and testing standards in system architecture and software,interface,components,data structures,and algorithms specifications 

What You Have(Skills and Experience):

• Experience building multi-tier web applications(Java preferred)
• Experience building microservices
• Experience utilizing OpenAPI standards to deliver all phases of RestFUL web services
• Experience with ElasticSearch,PostgreSQL,Redis,S3,Redshift,KSQL,Apache Kafka and Superset
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with technical and operational management,and process owners
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues,escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system(e.g.,Git)in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing,including test planning,integration testing and load and performance testing
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field(or equivalent work experience)

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees,and does not discriminate on the basis of race,color,religion,sex,gender expression and identity,national origin,political affiliation,sexual orientation,sexual and reproductive health decisions,marital status,disability,genetic information,age,membership in an employee organization,retaliation,parental status,military service,or any other non-merit factor.

We are looking for a senior software/systems engineer,who will serve in a client-facing role for the implementation of a large IT integration project.Our ideal candidate has deep experience building enterprise software,and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders,other software engineers,designers,QA testers,release managers,product managers,and infrastructure engineers.The candidate is a born problem solver,with a solid understanding of web technology,architecture,and process who is able to drive consensus around workable solutions.The candidate will have a leadership role on an Agile high performance development team involved in delivering major components of Casebook Platform that caters to all human services.Ideal candidate needs to have an engineering mindset,exceptional appetite for cutting edge technological advances,enthusiastic about continuous learning and needs to have worked successfully in Agile teams.The role includes client facing delivery and implementation of Casebook Platform for large scale state and local government projects.What you’ll do(Responsibilities):

• Provide technical leadership in the design,integration,implementation,and transition of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along the data creation,integrations,workflows,notifications,and data persistence
• Understand and synthesize integration requirements,and develop recommendations based on business objectives,product roadmap,solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders,partners,product managers,creative designers,platform architect,and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations
• Contribute to the highest security,extensibility,reusability and testing standards in system architecture and software,interface,components,data structures,and algorithms specifications.

What You Have(Skills and Experience):

• Experience building multi-tier web applications(Java preferred)
• Experience building microservices
• Experience utilizing OpenAPI standards to deliver all phases of RESTful web services
• Experience with ElasticSearch,PostgreSQL,Redis,S3,Redshift,KSQL,Apache Kafka and Superset
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with technical and operational management,and process owners
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues,escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system(e.g.,Git)in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing,including test planning,integration testing and load and performance testing
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field(or equivalent work experience)

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees,and does not discriminate on the basis of race,color,religion,sex,gender expression and identity,national origin,political affiliation,sexual orientation,sexual and reproductive health decisions,marital status,disability,genetic information,age,membership in an employee organization,retaliation,parental status,military service,or any other non-merit factor.

We are looking for a frontend engineer who will define the User Experience implementation standards while leading multi-national high-performance GraphQL,React,and React Native teams.Our ideal candidate has deep experience defining,building,testing,delivering enterprise software,and mentoring junior resources.The candidate is a born problem solver,with a solid understanding of web technology,architecture,and processes who is able to drive consensus around workable solutions.The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase.Casebook Platform caters to all human services.The ideal candidate needs to have an engineering mindset,an exceptional appetite for cutting-edge technological advances,and be enthusiastic about continuous learning.The role includes client-facing delivery and implementation of the Casebook Platform for large-scale state and local government projects.What you’ll do(Responsibilities):

• Provide technical leadership on frontend design,integration,and implementation of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along with the data creation,integrations,workflows,notifications,and data persistence
• Understand and synthesize platform development recommendations based on business objectives,product roadmap,solution architecture,and technical considerations while advancing award-winning user experience.
• Contribute to the development of Casebook platform functionality and extensibility by using state-of-the-art frameworks,libraries,and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders,partners,product managers,creative designers,platform architects,and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations

What You Have(Skills and Experience):

• You have at least 5+years of experience in web development
• You have at least 2+years experience in React
• You have at least 2+years experience in GraphQL(server and client-side)
• Experience working with TypeScript is a plus
• Experience working with UI component frameworks(Material-UI preferred)
• Master of web technologies,including HTML5,ES6,CSS3,JavaScript,Webpack,JSON
• Extensive knowledge of JS quality and unit testing tools like Jest
• Experience creating E2E tests with Cypress is a plus
• Experience and deep understanding of responsive web design,fluid layouts and positioning,browser behavior and compatibility,cross-browser issues and solutions
• Experience building multi-tier web application
• Functional understanding of OpenAPI standards to deliver all phases of RestFUL web services
• Strong analytical and technical skills to identify critical issues,escalate them and drive them to resolution
• Experience in an agile software development project
• Experience using a software version control system(e.g.,Git)in a project with multiple developers committing to a shared repository
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field(or equivalent work experience)

Help us build something that matters.We help people who are at risk.We help the people who are trying to help those people.We accomplish this through multi-channel,  user-centered products making up our platform,Casebook.Our long-term objective is to continue developing,selling,and implementing innovative technology for the public sector(State&Local government)and the private sector human services – from child welfare to juvenile justice,adult services,mental health,and so on.

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees,and does not discriminate on the basis of race,color,religion,sex,gender expression and identity,national origin,political affiliation,sexual orientation,sexual and reproductive health decisions,marital status,disability,genetic information,age,membership in an employee organization,retaliation,parental status,military service,or any other non-merit factor.

QA Automation Lead-Advanced Level

Software’s lifetime value is best measured in how it helps the most vulnerable members of our society. With that mission and belief we are looking for an Automation Quality Assurance Lead, that will embody this principle and work alongside product, customer success and engineering teams to deliver best in class SaaS cloud native microservices platform possible.We are looking for an experienced QA automation lead, who will play the central role in assuring quality production releases on a mission-critical SaaS Human Services platform on the Amazon AWS Cloud. The candidate will make an immediate impact on QA strategy, processes and execution.Our ideal candidate is a self-starter that has microservices QA strategy and planning experience, a passion for automation, adhering to the platform design, and is committed to continuous improvement. He or she is meticulous about user facing infrastructure work, and has a service oriented ethic focused on meeting the highest QA standards on the most sophisticated use cases and user flows.

What You’ll Do(Responsibilities):

• Own the end-to-end QA strategy and QA processes including setting the technical vision for developing test frameworks; developing and executing test plans; and reporting test results and quality metrics in an automated fashion.
• Formulate long term strategies for QA testing, and analyze long term impacts
• Work independently, within and across teams to design and develop QA solutions
• Provide technical leadership, development, and implementation of testing tools
• Achieve industry standard of 80%-90%test coverage to all FE,GQL, and BE features and functionality, including edge cases
• Establish and enforce architectural standards and development best practices by leading and mentoring other members of the team, conducting code review, and creating documentation
• Will work with CTO,Chief Architect, CPO, partner or client stakeholders to validate proposed Automation QA strategy and plan
• Ability to organize and prioritize multiple assignments

Role progression

• Within the first week, you’ll have completed a comprehensive onboarding process to help you understand the product, the business, and the customer journey.You’ll also provide summary evaluation of the existing QA processes and the potential improvements.
• Within the first two weeks, you’ll be sharing the draft version of the new Automated QA Strategy and Plan, including the tooling and processes required to execute the plan
• Within the first month, the execution of the Automation QA Plan will start to take shape and improvements will be observable in quality metrics

What You Have(Skills and Experience):

• Experienced testing code written in programming languages and scripting languages(Java,GraphQL,React,React Native,TypeScript)
• Advanced knowledge of Docker, Kubernetes and AWS architectures and concepts
• Strong fluency with version control systems and automated CI/CD pipelines
• 6+years experience with software quality assurance testing, including unit, integration, load, stress, security penetration and performance testing
• 4+years of experience on automation testing and releasing large scale, SaaS based enterprise applications
• Expert in test automation tools,UI automation frameworks(Selenium etc.)and Mobile automation frameworks(Appium etc.)
• Experience with Test Design Patterns and excellent fundamental knowledge of data structures, algorithms, and object oriented design

• Deep understanding of system development life cycle, technical project management approaches and requirements, and design techniques on multi-track projects
• Unrelenting need to perpetually optimize testing coverage, testing process and principles and continuously increase SaaS solution quality
• Experience with RESTful API enterprise system testing
• Experience with data transformation and data pipelines testing models and approaches
• Reverence for great documentation and excitement to produce it where sensible
• A love of well-tested code
• Passion for solving problems of any scope elegantly every day
• Ability to embrace constructive criticism from your colleagues, and has the confidence and skill to share constructive criticism with your colleagues
• Strong presentation, interpersonal and communication skills
• Ability to work independently and with minimum supervision
• Exceptional ability to process and synthesize information to deliver optimal solutions and identify roadblocks.
• Ability to organize and prioritize multiple assignments

Extra credit

• Strong knowledge of API architecture and experience in testing APIs
• Experience working on an agile software development team
• Experience in testing Human&Social Services systems
• Deep interest in Machine Learning,Artificial Intelligence and Natural Language Processing

Casebook PBC is an Equal Opportunity Employer.We are building an inclusive and collaborative workplace as we grow, and we welcome team members regardless of gender/identity, sexual orientation, race or cultural background, religion, physical disability and age.

QA Automation Engineer-Level III

We are looking for an QA automation engineer,who will play a central role in assuring quality production releases on a mission-critical SaaS Human Services platform on the Amazon AWS Cloud.Our ideal candidate is a self-starter that has a passion for quality assurance automation,adhering to the platform design,and is committed to continuous improvement.He or she is meticulous about user facing infrastructure work,and has a service oriented ethic focused on meeting the needs of both developers and customers.Responsibilities include building and integrating testing tools enabling automated software deploys,database backups and restores,software updates,and ensuring the quality of our platform.

What You’ll Do(Responsibilities):

• Formulate long term strategies for quality assurance testing,and analyze long term impacts
• Lead decision making around selection of third-party testing tools or development of new tools and best practices
• Work independently,within and across teams to design and develop technical solutions,address complex issues,and execute QA tasks,in collaboration with a product manager,tech lead,UX designers,other QAs and engineers
• Provide technical leadership in the architecture/design,development,and implementation of testing tools for multiple products and services delivered as part of human services platform using state-of-the-art frameworks and tools
• Improve the automation testing coverage to all FE and BE features and functionality
• Establish and enforce architectural standards and development best practices by leading and mentoring other members of the team,conducting code review,and creating documentation
• May work with CTO,CPO,partner or client stakeholders to establish product Automation QA strategy and plan
• Ability to organize and prioritize multiple assignments

What You Have(Skills and Experience):

• 6+years experience with software quality assurance testing,including unit,integration,load,stress,security penetration and performance testing
• 4+years of experience on automation testing and releasing large scale,SaaS based enterprise applications
• Expert in software quality and testing methodologies
• Expert in test automation tools,UI automation frameworks(Selenium etc.)and Mobile automation frameworks(Appium etc.)
• Experience with Test Design Patterns
• Excellent coding skills in Java and JavaScript
• Excellent fundamental knowledge of data structures,algorithms,and object oriented design

• Deep understanding of system development life cycle,technical project management approaches and requirements,and design techniques on multi-track projects
• Unrelenting need to perpetually optimize testing coverage,testing process and principles and continuously increase the SaaS solutions quality
• Experience doing quality assurance testing of a complex enterprise software product,including cross-component and cross-module integration testing and load/performance testing
• Experience identifying when automated testing is not sufficient and when manual testing is critical
• Extensive experience working as an integral part of a cross-functional agile development team using test-driven development
• Experience with RESTful API enterprise system testing
• Experience with data transformation and data pipelines testing models and approaches
• Deep interest in Machine Learning,Artificial Intelligence and Natural Language Processing
• Strong presentation,interpersonal and communication skills
• Ability to work independently and with minimum supervision
• Exceptional ability to process and synthesize information to deliver optimal solutions and identify roadblocks.

• Ability to organize and prioritize multiple assignments

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.Casebook PBC is committed to creating an inclusive and respectful environment for all employees,and does not discriminate on the basis of race,color,religion,sex,gender expression and identity,national origin,political affiliation,sexual orientation,sexual and reproductive health decisions,marital status,disability,genetic information,age,membership in an employee organization,retaliation,parental status,military service,or any other non-merit factor.

Product Designer

About Us:

At Casebook PBC, our software makes people’s lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you’ll be making that mission a reality.

Casebook PBC is also an equal opportunity employer.  At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve.  Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. 

Location: Casebook is a remote-first company, and you are welcome to work from anywhere in the United States!  Management for this role is located on the East Coast time zone.

What You’ll Do: 

• Participate in every part of the design process, from ideation to iteration, testing and development
• Shape the design vision of the products and features you work on, and establish short-term and long-term milestones to achieve them
• Create person-centered designs that utilize responsive layouts, interactivity, and animation to tell compelling stories by considering market analysis, customer feedback, and usability findings
• Use business requirements, market research and systems thinking to assist in developing use cases, high-level requirements
• Use and contribute to a growing design system which includes component/pattern libraries, branding tone & voice style guides and guidance and governance documentation
• Present design work to the user experience team, product team, and executives for review and feedback
• Be able to explain your  design rationale through the lens of user led, data driven design thinking
• Adapt quickly and creatively to any situation
• Conduct secondary and primary research (User, A/B tests, etc.) to validate design decisions and assumptions, with support from User Research and Product Managers.
• Help cultivate a strong design culture at Casebook PBC

What You’ll Need:

• Online portfolio demonstrating user-centered design solutions, with an emphasis on examples of products you’ve directly contributed to that have shipped to real world users
• Ability to create wireframes and/or other artifacts necessary to communicate functional design and interfaces, user flows and information architecture
• Ability to wear multiple design hats – strong visual design skills a plus
• Fluency in standard design and prototyping tools (We use a variety of tools & techniques, including sketching, whiteboarding, Figma,  and live code prototypes
• Shows a desire to contribute to a growing design organization through collaborative discussion, critique, and willingness to take/give feedback
• Proven record of working collaboratively in a team setting with other designers
• Understands that trying and learning new things is at the heart of what they do as designers
• Detail oriented and self-starter personality
• Comfortable with Agile product management methodology and tools
• Proven history of managing multiple product efforts simultaneously
• Strong communication & presentation skills
• Experience collaborating closely with Product Managers & Engineers
• Experience with user research and usability testing
• Experience building and maintaining design systems, preferred
• Knowledge of Accessibility/Section 508/WCAG AA compliance

Bonus points 

• Working understanding of CSS
• Basic working understanding of JavaScript, and in particular React
• Experience designing for low-tech-literacy applications
• Experience designing applications used in complex business workflows
• Experience in the human service space

User Researcher

About Us:

At Casebook PBC, our software makes people’s lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you’ll be making that mission a reality.

Casebook PBC is also an equal opportunity employer.  At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve.  Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. 

Location: Casebook is a remote-first company, and you are welcome to work from anywhere in the United States!

Position Overview:

In this role, you will work collaboratively with our product and design teams and key stakeholders across the business to clearly define and prioritize user research questions, outline and schedule research plans, and deliver rich, actionable insights through qualitative and quantitative user research. You will champion user experiences that anchor to the needs of our customers, while collaborating with a cross functional group of people to define compelling solutions that tackle some of the toughest customer and user challenges.

We’re looking for someone passionate about understanding users, and motivated to leverage user research to inform the design of complex solutions that drive desired outcomes. This role will also require the individual to be comfortable in a start up environment, and excited to collaborate closely with interaction designers, engineers, and product managers.

What You’ll Do: 

• Design and execute research that supports the objectives of the product and design team 
• Participate in decisions on the right processes, methods, and tools for creative problem solving
• Communicate research findings through artifacts such as storyboards, personas, journeys, task analyses, as needed at all levels of the product design process
• Partner closely with product managers and designers to influence the product strategy and roadmaps with validated user research findings
• Work collaboratively with a cross-functional team, effectively integrating your research into the product definition and design phases
• Validate design decisions through a continuous discovery process that utilizes participatory design, early concept testing, formative and summative usability testing
• Inform the design of our unified design system by surfacing shared user insights and patterns gathered from research
• Standardize our research protocol and contribute to a repository of user research

Core responsibilities:

• Provide research insights and other assets/input to support improved web and mobile usability for mid – to – large scale scope projects.
• Recommend appropriate quantitative or qualitative approach to gather necessary insights from clients or prospects
• Plans, designs, and conducts user research, usability, and heuristic evaluations
• Reviews research on human factors response to bring value to Casebook’s business, technology, and processes
• Analyzes, summarizes, and presents results to interdisciplinary teams and mid-to-senior level decision makers
• Mentors product and design team members in usability techniques, processes, and methods; Trains teams in usability fundamentals
• Identifies quantitative and qualitative usability opportunities and presents findings and recommendations to project teams; Presents usability findings to senior leaders and negotiates adoption of critical usability recommendations
• Documents usability principles, best practices, and usability test results reviews user interface design standards documentation and provides usability feedback; recommends improvements in usability to the business and leaders
• Participates in special projects and performs other duties as assigned

What You’ll Need:

• Experience with various qualitative and quantitative research methods, including usability studies, analytics, contextual interviews, card sorting, and surveys
• Practical Experience in User Research, User Experience Design, Human-Computer Interaction, or Communications
• 2+ years of experience or equivalent combination of education and experience in successfully driving strategic and tactical research
• Ability to think innovatively and develop creative solutions to research challenges
• Experienced in planning and facilitating workshops
• Excellent written and oral communication skills: creatively uses storytelling to share research findings clearly and persuasively across varying leadership levels
• Successful at conducting product research that ultimately leads to breakthrough product design results
• Experience planning, developing and executing user research and usability testing using a wide range of qualitative and quantitative methods
• Proficiency with Figma or other wireframe tools is a plus
• An excellent portfolio that demonstrates an understanding of research processes and how insights from user research inform the product experience

Customer Onboarding Specialist

About Us:

At Casebook PBC,our software makes people’s lives better.Our company is committed to empowering community well-being through the delivery of adaptive,research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies,and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company,and by joining,you’ll be making that mission a reality.

Position Overview:

Customer Success is the core of our operation and key to supporting Casebook’s mission to ‘help the helpers’ in Human Services.The Customer Success team aspires to ensure our new customers see increased organization and collaboration between staff through better relationships,especially with their own clients who are our nation’s most vulnerable.Customer Success&Support is a customer-facing function that interfaces with our customers to understand their needs and manage the implementation of our platform to their organizations.  The Onboarding Specialist is part of the team that represents the face of the company to new and existing customers and ensures a timely and effective onboarding. The Onboarding Specialist will set up customers for immediate success by supporting the implementation process for new customers.This role is part project manager,part configuration specialist or software expert,part relationship manager.As an onboarding specialist you will serve as the lead advisor to customers,running their on-boarding experience and helping them to achieve their desired objectives with Casebook. As the key contact in a transition,the Onboarding Specialist works with customer stakeholders and internal teams to manage the successful implementation of our platform and its services in a way that solves problems in their organizations and creates value to propel them forward toward their own missions.This role is part project manager(planning,tracking,reporting,follow ups),customer satisfaction and outcomes(e.g.,working with customer support,product management,design and engineering,tracking metrics,managing the creation and maintenance of knowledge assets,training,etc.).

During the course of a week you may be: 

• Helping our new customers successfully learn and configure Casebook – you’ll develop an understanding of their business processes,discover the pain points leading them to select Casebook,and introduce them to new,smarter ways for everyday workflows using our software
• Leading product configuration,user set up,technical integrations,reporting,and user adoption activities
• Evaluating a customer’s business and data requirements,current tech stack,and business objectives in order to define their ideal on-boarding approach
• Taking part in the constant improvement of our customer journey,and giving feedback about our onboarding processes to further drive efficiency and workflow improvement
• Creating and updating documentation using a suite of software and technical platforms we use to track each customer’s onboarding progress, identify and track tickets, manage supporting team’s work for onboarding, and creating assets for customer education and self service.

Casebook PBC is also an equal opportunity employer.At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve.Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. 

Responsibilities:

•  Lead,Execute and Manage Customer Onboarding efforts for assigned customers
• Interact with customers via email and video calls to introduce them to onboarding process 
• Schedule and run meetings 
• Train customers and users on the software 
• Provide information and assistance on how to use Casebook effectively to meet their needs
• Perform software configuration, as needed
• Identify needs for professional services, as needed
• Use CRM to track and share client-and onboarding-related information troubleshoot onboarding issues 
• Follow internal processes 
• Track Customer Success&Experience activities
• Coordinate with supporting teams to ensure onboarding activities are completed in a timely manner
• Tracking onboarding activities to completion 
• Share customer feedback with supporting teams and 
• Track Product Maintenance&Customer Support issues to share relevant updates with customers
• Record and track Customer Engagement Outcomes
• Manage onboarding package deliverables and time spent to ensure efficient and effective delivery
• Triage customer onboarding issues and collaborate with internal teams to prioritize and resolve
• Help deliver positive customer experiences

Required Experience/Skills:

• Obsessed with creating amazing customer experiences
• Excellent communication and presentation skills 
• Experience managing multiple customer engagements with diverse stakeholders across different locations to a successful and timely outcome
• Previous experience with Microsoft Excel or other spreadsheet software,CRM platforms,and ticketing systems
• Experience demonstrating software or technology to users of varying tech empathy
• Demonstrated ability to rapidly learn,apply and train new technology-our processes and tools continue to evolve,so this role must be at the forefront of adoption 
• 4+years working in SaaS software — in support,onboarding,services or project management
• Demonstrated success working in a fast-paced,rapidly changing environment

• Willingness to go the extra mile to make things happen
• Demonstrated ability to pay close attention to all the small particulars when working on a task or project

• Analytical and process-oriented mindset

• Strong desire and skills to succeed in a startup environment:tenacious, self-directed, flexible, strategic but can turn on a dime
• Ability to effectively influence, negotiate, and communicate with internal and external stakeholders and interact with management
• Proven experience analyzing tradeoffs between customer needs and resource and technical constraints

Location: Remote

Reporting Information:

Reports to the Director of Customer SuccessCulture and Benefits Summary:Casebook PBC is proud to be a certified Great Place to Work:

https:Additionally,Casebook PBC offers competitive salaries and a comprehensive benefits plan,including fully funded medical,dental and vision plans,401k contributions and generous paid time off.We value our employees and are committed to supporting them as they help make our vision a reality.

Education Manager

About Us:

At Casebook PBC, our software makes people’s lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology.Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services.We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard.We are a mission-driven company, and by joining, you’ll be making that mission a reality.

Position Overview:

Customer Success is the core of our operation and key to supporting Casebook’s mission to ‘help the helpers’ in Human Services. The Customer Success team aspires to ensure our new customers see increased organization and collaboration between staff through better relationships, especially with their own clients who are our nation’s most vulnerable. As Casebook’s Customer Education Manager,you’ll develop a new function in our CS team, to be responsible for developing content to help onboard and train customers on how to get the most value out of the Casebook platform and their partnership with our Customer Success team.

The ideal candidate will have a background in learning and be excited about helping people and problem solving.You must have a passion for education, with a knack for translating technical capabilities into compelling, human stories. The successful candidate will be responsible for creating the best experience possible for new and existing users of our technology and services.We are looking for an excellent project manager, who is highly organized and possesses strong time management skills Casebook PBC is also an equal opportunity employer. At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve.

Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor.

What you’ll do

• Research, design, develop and update videos, articles, diagrams, and guides to help users accomplish their goals using Casebook
• Report on and communicate the results of educational content to cross-functional stakeholders
• Partner with cross-functional teams to align on adoption strategies and drive business outcomes
• Become a Casebook product expert
• Contribute to the administration of a learning management system
• Work with our global team to produce a world-class customer experience

What you’ll need

• 2-4 years of combined experience building engaging educational content for adults in a variety of modalities(video, webinar, articles, quizzes),and have produced product training materials in written and video-based formats.
• You are excellent with short-and long-form writing and communication skills.
• At least 2 years of experience creating educational content in the software industry
• Strong grasp of adult pedagogical principles
• Experience with video editing software like Camtasia
• Passion about building a Customer Education function from scratch
• You are a self-starter and enjoy building new systems and programs from scratch.You are self-directed and know what it takes to build a successful education program from the ground-up.
• You are a mission-driven individual that will embrace Casebook’s mission to put customers first, and successfully convey it through strategic demonstrations of our technology.
• You have strong project management skills.You must be able to organize work in a methodical and rigorous manner but equally comfortable in a fast-paced environment.
• You are a team player with a low ego, low maintenance, no job too big or small.You are humble.We’re looking for a willingness to jump in as needed on anything.
• You can pull data,identify key trends,and find opportunities for leverage in order to continuously improve programs.
• Knowledge in agile,product management,and design methodologies is preferred