We build things that matter

We are looking for a Lead Data Engineer to serve as a data architect and technical lead for “all things data” in the Casebook Platform. Responsibilities include data modeling, design of the data pipeline supporting reporting and analytics, data quality initiatives, and data analysis to improve our product and human services outcomes. The position is also responsible for serving as a data domain expert in client engagements.

What You’ll Do (Responsibilities):

• Create data vision, goals, and priorities for Casebook in collaboration with executive team
• Conceptualize and guide data processing, warehouse and analysis projects
• Design and oversee database models, schemas, data processing scripts, and data validation approach
• Implement data governance policies consistent with client requirements
• Guide the development of data management framework that meets business needs and ensures users can find the information they need with speed and precision
• Ensure data quality in deployments of the Casebook Platform
• Work with data engineers, developers and product team to ensure common understanding of application behavior and data requirements
• Develop human services domain expertise to provide effective leadership
• Ensure that data conversion from legacy human services systems into the Casebook data model yields high quality data
• Work closely with system integration partner and client data engineering teams
• Consult with engineers about how database tables should be structured, ensure that new data elements are well-defined; and consult on how validations are implemented.
• Develop and track measures regarding the effectiveness and usability of features and the quality of collected data.
• Evaluate and recommend data products, tools and services to support business needs
• Review and sign off on production data fixes
• Conceptualize and influence data related warehousing and interface projects

What You Have (Skills and Requirements):

• Exceptional ability to process and synthesize information to deliver optimal solutions and identify roadblocks.
• Candidates should have several years’ experience working with technical and operational management and process owners
• Strong ability to conceive and communicate the broader data picture
• Solid experience translating business requirements into conceptual, logical and physical data models
• Extensive experience with ETL design and implementation of multiple databases
• Experience with metadata definition, implementation and maintenance
• Ability to organize and prioritize multiple assignments
• Initiative and judgment to get results, work under pressure and complete job assignments in an accurate, timely and professional manner
• Strong presentation, interpersonal and communication skills
• Understanding of system development life cycle, technical project management approaches and requirements, design and test techniques
• Experience with PostgreSQL and related technologies strongly desired
• Experience with cloud services in data management and analysis, preferably AWS
• Strong experience with distributed platforms and information management systems.
• Experience doing data analysis with Python, R or Scala
• Bachelor’s degree in computer science, information management or information systems, or equivalent experience

We are looking for a frontend engineer who will define the User Experience implementation standards while leading a multi-national high-performance GraphQL, React and React Native team. Our ideal candidate has deep experience defining, building, testing, delivering enterprise software, and mentoring junior resources. The candidate is a clever problem solver, with a profound understanding of web technology, architecture and process and who is able to find consensus around workable solutions.

The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase. Casebook Platform caters to all human services. The ideal candidate needs to have an engineering mindset, an exceptional appetite for cutting edge technological advances, and enthusiastic about continuous learning. Casebook Platform follows cloud native architecture and software design patterns with state of the art Continuous Integration and Continuous Deployment modeling. Additionally, the candidate will collaborate with design and product teams which includes client-facing delivery and implementation of the Casebook Platform for small non-profit organizations to large scale state and local government projects.

What you’ll do (Responsibilities):

• Provide technical leadership on frontend design, integration, implementation of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along with the data creation, integrations, workflows, notifications, and data persistence
• Understand and synthesize platform development recommendations based on business objectives, product roadmap, solution architecture, and technical considerations while advancing award-winning user experience.
• Contribute to the development of Casebook platform functionality and extensibility by using state-of-the-art frameworks, libraries, and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations

What You Have (Skills and Experience):

• You have at least 5+ years of experience in web development
• You have at least 2+ years experience in React
• You have at least 2+ years experience in GraphQL (server and client-side)
• You have one year of experience in Cypress end-to-end integration test development
• Experience working with TypeScript is a plus
• Experience working with UI component frameworks (Material-UI preferred)
• Master of web technologies, including HTML5, ES6, CSS3, JavaScript, Webpack, JSON
• Extensive knowledge of JS quality and unit testing tools like Jest
• Experience and deep understanding of responsive web design, fluid layouts and positioning, browser behavior and compatibility, cross-browser issues and solutions
• Experience building multi-tier web application
• Functional understanding of OpenAPI standards to deliver all phases of RestFUL web services
• Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution
• Experience in an agile software development project
• Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)

Help us build something that matters

We help people who are at risk. We help the people who are trying to help those people. We accomplish this through multi-channel, modern UI design, reusable components and modules and user-centered products making up our platform, Casebook. Our long-term objective is to continue developing, selling, and implementing innovative technology for the public sector (State & Local government) and private sector human services – from child welfare to juvenile justice, adult services, mental health, and so on.

We are looking for a software/systems engineer, who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building enterprise software, and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders, other software engineers, designers, QA testers, release managers, product managers, and infrastructure engineers.   The candidate is a born problem solver, with a solid understanding of web technology, architecture, and process who is able to drive consensus around workable solutions. 

The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase. Casebook Platform caters to all human services. The ideal candidate needs to have an engineering mindset, an exceptional appetite for cutting edge technological advances, and enthusiastic about continuous learning. Casebook Platform follows cloud native architecture and software design patterns with state of the art Continuous Integration and Continuous Deployment modeling. Additionally, the candidate will collaborate with design and product teams which includes client-facing delivery and implementation of the Casebook Platform for small non-profit organizations to large scale state and local government projects.

What you’ll do (Responsibilities):

• Provide technical leadership in the design, integration, implementation, and transition of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence
• Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations
• Contribute to the highest security, extensibility, reusability and testing standards in system architecture and software, interface, components, data structures, and algorithms specifications, 

What You Have (Skills and Experience):

• Experience building multi-tier web applications (Java preferred)
• Experience building microservices
• Experience utilizing OpenAPI standards to deliver all phases of RestFUL web services
• Experience with ElasticSearch, PostgreSQL, Redis, S3, Redshift, KSQL, Apache Kafka and Superset
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with technical and operational management, and process owners
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing, including test planning, integration testing and load and performance testing
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)

We are looking for a senior software/systems engineer, who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building enterprise software, and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders, other software engineers, designers, QA testers, release managers, product managers, and infrastructure engineers. The candidate is a born problem solver, with a solid understanding of web technology, architecture, and process who is able to drive consensus around workable solutions. 

The candidate will have a leadership role on an Agile high performance development team involved in delivering major components of Casebook Platform that caters to all human services. Ideal candidate needs to have an engineering mindset, exceptional appetite for cutting edge technological advances, enthusiastic about continuous learning and needs to have worked successfully in Agile teams. The role includes client facing delivery and implementation of Casebook Platform for large scale state and local government projects. 

What you’ll do (Responsibilities):

• Provide technical leadership in the design, integration, implementation, and transition of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence
• Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations
• Contribute to the highest security, extensibility, reusability and testing standards in system architecture and software, interface, components, data structures, and algorithms specifications, 

What You Have (Skills and Experience):

• Experience building multi-tier web applications (Java preferred)
• Experience building microservices
• Experience utilizing OpenAPI standards to deliver all phases of RESTful web services
• Experience with ElasticSearch, PostgreSQL, Redis, S3, Redshift, KSQL, Apache Kafka and Superset
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with technical and operational management, and process owners
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing, including test planning, integration testing and load and performance testing
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)

We are looking for a senior software/systems engineer, who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building enterprise software, and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders, other software engineers, designers, QA testers, release managers, product managers, and infrastructure engineers. The candidate is a born problem solver, with a solid understanding of web technology, architecture, and process who is able to drive consensus around workable solutions. 

The candidate will have a leadership role on an Agile high performance development team involved in delivering major components of Casebook Platform that caters to all human services. Ideal candidate needs to have an engineering mindset, exceptional appetite for cutting edge technological advances, enthusiastic about continuous learning and needs to have worked successfully in Agile teams. The role includes client facing delivery and implementation of Casebook Platform for large scale state and local government projects. 

What you’ll do (Responsibilities):

• Provide technical leadership in the design, integration, implementation, and transition of enterprise SaaS human services system
• Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence
• Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations
• Contribute to the highest security, extensibility, reusability and testing standards in system architecture and software, interface, components, data structures, and algorithms specifications, 

What You Have (Skills and Experience):

• Experience building multi-tier web applications (Java preferred)
• Experience building microservices
• Experience utilizing OpenAPI standards to deliver all phases of RESTful web services
• Experience with ElasticSearch, PostgreSQL, Redis, S3, Redshift, KSQL, Apache Kafka and Superset
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with technical and operational management, and process owners
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing, including test planning, integration testing and load and performance testing
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)

About Us:

At Casebook PBC, our software makes people’s lives better. Our company is committed to empowering community well-being through the delivery of adaptive, research-based and practice-driven technology. Designed to “help the helpers,” our innovative and award-winning SaaS solutions help improve outcomes in human services. We are continually expanding and updating the Casebook Platform in the hopes that our technology will reach a broader array of agencies, and that we will push the entire industry to innovate and aspire to a higher standard. We are a mission-driven company, and by joining, you’ll be making that mission a reality.

Position Overview:

Service Delivery is the core of our operation and key to supporting Casebook’s mission to ‘help the helpers’ in Human Services. Casebook’s Customer Success team aspires to achieve this mission by delivering user-friendly, data-driven SaaS offerings to organizations that support our nation’s most vulnerable. Customer Success & Support is a customer-facing function that interfaces with our customers to understand their needs and manage the implementation of our platform to their organizations.  The Onboarding Specialist is part of the team that represents the face of the company to new and existing customers and ensures a timely and effective onboarding. 

As the key contact in a transition, the Onboarding Specialist is part project manager, part customer liaison — working with customer stakeholders and internal teams to manage the successful implementation of our platform and its services in a way that solves problems in their organizations and creates value to propel them forward toward their own missions. This role includes responsibilities for project management (planning, tracking, reporting, follow ups), customer satisfaction and outcomes (e.g., working with customer support, product management, design and engineering, tracking metrics, managing the creation and maintenance of knowledge assets, training, etc.).

Casebook PBC is also an equal opportunity employer. At Casebook PBC, we appreciate the value of diversity, and strive to create and support a workforce representative of the population we serve. Casebook PBC is committed to creating an inclusive and respectful environment for all employees, and does not discriminate on the basis of race, color, religion, sex, gender expression and identity, national origin, political affiliation, sexual orientation, sexual and reproductive health decisions, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other non-merit factor. 

Responsibilities:

• Track Customer Success & Experience activities
  • Onboarding support
  • Tracking onboarding activities to completion 
  • Training
  • Product Configuration 
  • Professional Services, as applicable
  • Product Maintenance & Customer Support
  • Customer Success Management
• Measure the Effectiveness of Customer Success & Experience
  • Track operational metrics
  • Track and promote process compliance across teams
  • Track customer success metrics (e.g., usage, satisfaction, etc.)
• Record and track Customer Engagement Outcomes
  • Manage onboarding package deliverables and time spent to ensure efficient and effective delivery
  • Triage customer onboarding issues and collaborate with internal teams to prioritize and resolve
  • Help deliver positive customer experiences

Required Experience/Skills:

• 2+ years of managing projects, ideally using Agile development techniques, through full project lifecycles, in B2B SaaS.  Public sector or human services experience preferred.
• Proven track record of successful delivery of customer projects, preferably SaaS
• Ability to manage influence through persuasion, negotiation, and consensus building
• Analytical and process-oriented mindset
• Experience managing projects with diverse stakeholders across different locations
• Experience with Agile/Scrum or SAFe projects. Preferred experience with successfully completed IT, software-related projects
• Preferred experience working in or with human services agencies
• Demonstrated desire for continuous learning and improvement
• Excellent communication and presentation skills. 
• Ability to effectively influence, negotiate, and communicate with internal and external stakeholders and interact with management
• Proven experience analyzing tradeoffs between customer needs and resource and technical constraints
• Obsessed with creating amazing customer experiences
• Willingness to go the extra mile to make things happen
• Strong desire and skills to succeed in a startup environment: tenacious, self-directed, flexible, strategic but can turn on a dime

Location:

Remote

Reporting Information:

Reports to the Service Delivery Manager

Culture and Benefits Summary:

Casebook PBC is proud to be a certified Great Place to Work: https://www.greatplacetowork.com/certified-company/7015438

Additionally, Casebook PBC offers competitive salaries and a comprehensive benefits plan, including fully funded medical, dental and vision plans, 401k contributions and generous paid