Build something that matters

We are looking for a senior software/systems engineer, who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building with enterprise software, and is committed to standing up a shippable product as part of a diverse team that includes client stakeholders, other software engineers, QA testers, release managers, product managers, and infrastructure engineers.   He or she is a born problem solver, with a solid understanding of web technology, architecture, and process who is able to drive consensus around workable solutions.

What you’ll do (Responsibilities):

• Provide technical leadership in the integration, implementation, and transition of large, complex human services system
• Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations
• Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
• Specify and troubleshoot API integrations in an ecosystem of multiple systems
• Work closely with client stakeholders, partners, product managers, platform architect, and other software engineers
• Constantly learn and use leading-edge technologies
• Implement a system that will address the needs of vulnerable populations

What You Have (Skills and Experience):

• Experience building multi-tier web applications (Ruby or Scala preferred)
• Experience leading a major IT application implementation effort
• Ability to synthesize information to deliver optimal solutions and identify roadblocks
• Experience working with technical and operational management, and process owners
• Must have a strong background in software engineering principles and techniques.
• Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
• Experience in an agile software development project
• Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
• Experience with IT security architecture and best practices
• Experience with software testing, including test planning, integration testing and load and performance testing
• Familiarity with an automated build and deploy pipeline
• Bachelor’s degree in Computer Science or related field (or equivalent work experience)

We are looking for a Lead Data Engineer to serve as a data architect and technical lead for “all things data” in the Casebook Platform.   Responsibilities include data modeling, design of the data pipeline supporting reporting and analytics, data quality initiatives, and data analysis to improve our product and human services outcomes.   The position is also responsible for serving as a data domain expert in client engagements.   

What You’ll Do (Responsibilities):

• Create data vision, goals, and priorities for Casebook in collaboration with executive team
• Conceptualize and guide data processing, warehouse and analysis projects
• Design and oversee database models, schemas, data processing scripts, and data validation approach
• Implement data governance policies consistent with client requirements
• Guide the development of data management framework that meets business needs and ensures users can find the information they need with speed and precision
• Ensure data quality in deployments of the Casebook Platform
• Work with data engineers, developers and product team to ensure common understanding of application behavior and data requirements
• Develop human services domain expertise to provide effective leadership
• Ensure that data conversion from legacy human services systems into the Casebook data model yields high quality data
• Work closely with system integration partner and client data engineering teams
• Consult with engineers about how database tables should be structured, ensure that new data elements are well-defined; and consult on how validations are implemented.
• Develop and track measures regarding the effectiveness and usability of features and the quality of collected data.
• Evaluate and recommend data products, tools and services to support business needs
• Review and sign off on production data fixes
• Conceptualize and influence data related warehousing and interface projects

What You Have (Skills and Requirements):

• Exceptional ability to process and synthesize information to deliver optimal solutions and identify roadblocks.
• Candidates should have several years’ experience working with technical and operational management and process owners
• Strong ability to conceive and communicate the broader data picture
• Solid experience translating business requirements into conceptual, logical and physical data models
• Extensive experience with ETL design and implementation of multiple databases
• Experience with metadata definition, implementation and maintenance
• Ability to organize and prioritize multiple assignments
• Initiative and judgment to get results, work under pressure and complete job assignments in an accurate, timely and professional manner
• Strong presentation, interpersonal and communication skills
• Understanding of system development life cycle, technical project management approaches and requirements, design and test techniques
• Experience with PostgreSQL and related technologies strongly desired
• Experience with cloud services in data management and analysis, preferably AWS
• Strong experience with distributed platforms and information management systems.
• Experience doing data analysis with Python, R or Scala
• Bachelor’s degree in computer science, information management or information systems, or equivalent experience

We are looking for an Infrastructure / DevOps engineer, who will play a central role managing a mission-critical SaaS infrastructure in the Amazon cloud.  Our ideal candidate has a passion for infrastructure automation ( “infrastructure as code” design), and is committed to continuous improvement, solving problems as part of a diverse team that includes engineers, QA testers, a release manager, product managers, and client stakeholders.  He or she is meticulous about user facing infrastructure work, and has a service oriented ethic focused on meeting the needs of both developers and customers.   Responsibilities include building and integrating tools enabling automated software deploys, database backups and restores, software updates, and driving our infrastructure and service delivery platform forward.     

What You’ll Do (Responsibilities):

• Creating and integrating tools to improve automation, monitoring and troubleshooting in the Amazon cloud
• Configuring and managing a variety of internally developed and third-party applications and services, across multiple environments
• Enhancing automated deployment mechanisms using Ansible, Jenkins, Docker and CloudFormation
• Monitoring, troubleshooting and resolving issues for application, database, Elastic Search, and background job servers.
• Participating in 24/7 on-call rotation
• Contributing to decision making to address issues that affect application uptime, security, performance or deployment schedules
• Supporting “data fixes” on testing and production environments

What You Have (Skills and Experience):

• 2+ years of experience as an Infrastructure engineer supporting a multi-tier web application in production
• Deep knowledge of cloud architecture and services (Amazon preferred)
• Experience with at least one software configuration management systems (Ansible, Chef, Puppet)
• Solid understanding of software application builds and deployments
• Excellent communication skills and interpersonal skills
• Linux system admin experience and experience using Docker
• Experience with PostgreSQL (design, configuration, replication, backups)
• Strong scripting skills (Ansible, Ruby, Bash, Python)
• Operational experience with Elastic Stack (Elastic Search, Logstash, Kibana)
• Knowledge of the IP protocol suite and associated troubleshooting
• Familiar with application monitoring tools, such as DataDog or New Relic
• Experience working in a zero-downtime environment
• Advanced knowledge of the following highly preferred: software development lifecycle, agile methodologies, Git, Ruby on Rails, Pivotal Tracker
• Minimum of B.S. in computer science, information technology management or related field

We are looking for a Technical Architect will plan, influence, direct, lead, architect, develop, and test application software based on industry best practices as defined by the Software Development Lifecycle (SDLC). The Technical Architect is responsible for ensuring the technical feasibility and stability of the design and configuration of the application development environment, the software testing environment, and the project facility network infrastructure, and other technologies necessary to support the Casebook Platform. The Technical Architect must confirm that the system architecture not only meets the business program requirements, but also the IT requirements, particularly related to performance, maintainability, and scalability for future demand.

The Technical Architect shall be on site and be part of an Agile development team involved in delivering multiple iterations of Casebook Platform that caters to all human services.

Ideal candidate needs to have an engineering mindset, enthusiastic about continuous learning & needs to have worked successfully in Agile teams. The role includes client-facing delivery and implementation of Casebook Platform for large-scale state and local government projects. And you will write a lot of code!

What You’ll Do (Responsibilities):

• Drive the overall architectural strategy with hands-on leadership in ideation, architecture, and implementation of the large-scale SAAS platform.
• Function as the development lead in architecture-related projects to guide and manage the implementations.
• Ensure overall solution-level integrity of applications and that it is in alignment with the enterprise initiatives. When required, write and deliver high quality, “done”, production ready code.
• Provide technical leadership, guidance, and support to the development teams implementing and maintaining the solution.
• Help establish the best software practices and communication protocols.
• Establish the architectural governances and golden rules; Conduct and approve code review.
• Develop and maintain the API platform standards.
• Ability to prototype enterprise level concepts and direction into solution level applications.
• Collaborate with architects across the enterprise to identify strategic opportunities and in the rationalization of cross-segment dependencies.
• Provide world-class customer support and technical expertise for SAAS clients
• Identify solutions, architectures, processes and capability gaps and propose incubation efforts to address the gaps.
• Document all architecture design and analysis work.
• Communicate and collaborate with top senior management and engineering teams.
• Drive decisions around technology investments
• Facilitate agile governance aimed to ensure re-usable patterns, components and methodologies are implemented and adopted
• Translate product requirements to system level architecture, high-level and low-level designs
• Ability to effectively mentor/guide developers

What You Have (Qualifications):

Must Have:

• Bachelor’s degree required, Master’s preferred.
• 7-10 years of application design and hands-on development experience
• Extensive Service Oriented Architecture experience
• Extensive experience as software architect working on a software architecture team, providing technical leadership/guidance/mentorship.
• Extensive experience with API first design including RESTful APIs, API Best Practices, and API lifecycle.
• Extensive experience leading remote teams.
• Excellent written and verbal communication skills required for composing and delivering technical presentations and/or other forms of documentation to various level of technical and non-technical management.
• Proficient in managing multiple and changing priorities in a fast-paced, dynamic, and geographically dispersed environment.
• Extensive experience with Continuous Integration and Continuous Delivery.
• Extensive Test Driven Development and Pair Programming experiences.
• Extensive experience using Git as source version control software.
• Extensive experience building and supporting mission-critical applications, running in a highly distributed manner.
• Extensive experience with ElasticSearch-based search.
• Experience with NodeJS, JavaScript, ReactJS, Angular, and JavaScript Package Managers.
• Extensive experience with Java / Scala Programming Language.
• Experience developing secure applications for the enterprise (OAuth, SAML, XACML, Cryptography,  etc).
• Experience with building, releasing, and supporting enterprise software in a Production environment.
• Strong RDBMS database/ NoSQL experience
• Capability to lead and influence colleagues regardless of location, experience and job function
• Excellent verbal and written communication skills
• Linux Operating System, Docker Container, and Amazon Web Services
• Ability to work in Baton Rouge, Louisiana

Nice to have:

• Domain Driven Development.
• Experience with Microservices.
• Bash Script.
• Ruby / Python Programming Language.
• Prescriptive and predictive analytics, data science.
• Experience with open-source technologies.
• Experience working with local government projects.

Casebook PBC, developer of the Casebook Platform, is looking for Product Managers to join our growing team. These individuals will work with caseworkers and other staff in government and non-profit human services agencies, customer IT staff (e.g. tech leadership and management in government agencies), domain experts, sales, business development, other Casebook product managers, data scientists, designers, software engineers and executive staff.

Help us foster an ecosystem of better technology for government

Our goal is to make the highly regulated world of government operational technology as usable and enjoyable as consumer web-based products – so that government can gather and utilize reliable data in order to manage its operations and improve its ability to serve constituents.

Our ideal Product Manager candidate is smart, humble, multi-faceted, and comfortable in a variety of hats.

Human services policy is extremely complex, so a talent and enthusiasm for regulatory complexity, data, deep workflows and an appreciation for the diverse needs of system-wide stakeholders is essential.  

What You’ll Do:

• Understand and describe the government human services technology market, regulatory environment and customer needs to your team
• Collaborate and coordinate across the organization – at all levels – to identify, refine platform priorities moving forward
• Become the subject matter expert on the product category or component for the rest of the organization and demo regularly
• Develop and iterate on product roadmaps, release plans, and other supporting materials to share your solutions with internal and external teams
• Produce and edit materials for user design meetings, story breakdown meetings, user tests, product marketing and sales
• Facilitate roadmapping and backlog grooming sessions with development teams
• Represent the product vision to your Agile development team
• Define product KPIs
• Collaborate with and provide support to support teams — training, help, change management, client-side development, etc.

What You’ve Got:

• A honed ability to communicate the business value of product features to various audiences
• Depth of experience prioritizing product development work and organizing team members around those priorities
• A deep interest in system thinking and organizing, allowing you to connect dots where others do not
• A love for solving hard problems at scale
• Strong verbal and written communications skills, particularly ability to translate complex technical ideas into writing accessible by non-technical readers
• Preferred experience in Agile processes.  
• Minimum 1-year experience in user story-writing, acceptance criteria definition, managing a backlog and understanding how to keep a development team working efficiently.
• Strong presentation skills, particularly the ability to demo technology and to convey complex information and decision-related data concisely and logically
• Exceptional analytical, visual, and writing skills
• Strong desire and skills to succeed in a startup environment: tenacious, self-directed, flexible, strategic but can turn on a dime, able to inspire others and to be inspired
• Willingness to go the extra mile to make things happen; ability to travel up to 25% of time
• 3 to 5 years experience in product development or management for web and mobile applications, experience with microservices and APIs a plus
• Preferred experience in government or enterprise technology projects (particularly if you were dissatisfied and want to make a bigger impact)
• Familiarity with enterprise project management involving multiple streams, complex dependencies, and complicated stakeholder ecosystems
• Strong interpersonal and team skills, with active listening abilities and instinct

What you’ll enjoy

• The opportunity to work on a product that can transform lives
• Not only work on cutting-edge and innovative technology but feel good about what we’re doing as a company (food for the soul)
• Creatively solve difficult problems
• Work in small teams collaboratively with Engineers, UX Designers, and Product Managers
• Access to a creative, engaged community of engineers, PMs, designers, and entrepreneurs
• Agile work environment
• Kitchen with snacks, occasional breakfasts and lunches
• Open work environment, shoes optional
• Chelsea location
• Full benefits package, 401k matching, 13 company holidays, 4 personal days, a generous sick days policy, and 20 vacation days

As the UX Lead, you will be responsible for helping us to evolve our current practices, products and UX tools into a standards-driven, reusable set of components to enable us to scale and extend our ability to develop compelling experiences through multi-channel products.  You will lead, coach and manage a team of designers across the country, and collaborate with product managers, sales, business development, developers, policy experts, and data analysts.

Core skills:

• Lead, mentor and inspire a team of UX designers to deliver compelling and engaging interactions in our products
• Work and communicate effectively with internal and external stakeholders (from prospective customers and customer business owners to users of varying job titles to internal management) to evangelize the value of user experience and develop deeper insight into their unmet needs
• Whiteboard, wireframe and collaborate with your team and others in pursuit of solutions to our users’ and clients’ needs

Supporting skills:

• Strong visual design skills
• Expert sense of MVP and what to include/exclude from product features, helping to develop this within your team.  Work breaking down solutions into sprints and coordinating with engineers to be a spring or 2 ahead.
• Responsible to continually improve our practice and process considering UX trends, services, tools and best practices
• Conduct user research and usability testing using appropriate tools and coach others to proficiency in conducting research
• Document, present and explain the synthesis of user research and design strategy for new and existing platform inititiatives to internal staff, external stakeholders and user community
• Manage team members’ HR needs and personal/professional growth

What you have

• 7+ years of interaction/UX design experience. Your portfolio must include examples of digital products that have gone to market, preferably with examples of web and mobile applications.
• 2+ years experience leading and managing a design team, ideally in an Agile environment.
• Knowledge of Accessibility/Section 508 compliance.
• Experience with or creating Pattern libraries or design systems
• Empathy and education to see things from a mission-oriented, business and technical perspective
• Experience integrating user research/testing with design and development.
• A good systemic thinker, with the ability collaborate with multiple stakeholders, synthesize multiple perspectives and maintain an overall vision for product user experience.
• Willingness to go the extra mile to make things happen; ability to travel 30% of time
• Ability to communicate clearly across multidisciplinary teams.
• Expert knowledge of standard design and prototyping tools (We use a variety of tools & techniques, including sketching, whiteboarding, Omnigraffle, Invision, Sketch, Adobe Creative Suite, HTML/CSS & Javascript)
• [Optional] Working within highly regulated domains or large enterprise organizations.

Casebook PBC is looking for UX designers to join its rapidly growing team.

As a UX Designer, you’ll be working closely with stakeholders and users to understand how best to build a useful and compelling interactive experiences. You’ll also be collaborating with a multidisciplinary team of designers, product managers, developers, policy experts, and data analysts.

Our ideal candidate is smart, multi-faceted and comfortable working across disciplines. In a single week, you are likely to:

• Work closely with stakeholders and perform user research
• Recommend appropriate product specifications
• Design both wireframes and high-fidelity mockups
• Use components of our internal design system to create prototypes
• Bring your work or latest problem to design review team meeting and give feedback to and collaborate with other designers
• Pair with developers to implement clean, accessible HTML & CSS.

Human Services policy is extremely complex, so a talent and enthusiasm for data, deep workflows and forms is essential.

What you have

• 3-5 years of interaction/UX design experience. Portfolio examples of digital products & mobile & web-based apps preferred.
• Ability to create wireframes and/or other artifacts necessary to communicate functional design and interfaces, user flows and information architecture.
• Ability to wear multiple design hats – strong visual design skills a plus.
• Fluency in standard design and prototyping tools (We use a variety of tools & techniques, including sketching, whiteboarding, Omnigraffle, Sketch, Invision, Storybook, Adobe Creative Suite, HTML/CSS & Javascript).
• Ideal candidate has strong communication & presentation skills.
• Experience collaborating closely with Product Managers & Engineer.
• Experience with user research and usability testing.
• Experience building and maintaining design systems, preferred.
• Knowledge of Accessibility/Section 508 compliance.

What you’ll enjoy

• The opportunity to work on a product that can transform lives
• Not only work on cutting-edge and innovative technology but feel good about what we’re doing as a company (food for the soul)
• Creatively solve difficult problems
• Work in small teams collaboratively with Engineers, UX Designers and Product Managers
• Access to a creative, engaged community of engineers, PMs, designers and entrepreneurs
• Agile work environment
• Kitchen with snacks, occasional breakfasts and lunches
• Open work environment, shoes optional
• Chelsea location
• Full benefits package, 401k matching, 13 company holidays, 4 personal days, generous sick leave policy, 20 vacation days

Casebook PBC, developer of the Casebook Platform, is looking for experienced Business Analysts passionate about making a difference. We build human services software that helps take care of the most vulnerable members of society. At Casebook, we gain strength from the diversity of our team, building more innovative solutions to empower the people using it with a modern technology and adapting it over time. As a member of our organization, you will have the opportunity to change lives. The business analyst will liaison with the customer and requires familiarity with CCWIS and the federal regulations that govern CCWIS.

The position is located in Baton Rouge, LA; remote work is not an option

Travel: 10% or less

Responsibilities

• Provide subject matter expertise both internally and to the customer
• Interpret business rules, requirements and processes to ensure proper documentation and guidance is provided for the efficient development of new applications
• Provide project team support, including documentation, editing and delivery of contract requirements
• Coordinate with product owner to analyze and document needs and user stories in order to produce an accurate designed feature set
• Adhere to project and program processes and lifecycles to ensure business and functional requirements are understood, agreed to, documented and can be traced to measurable project success criteria
• Collaborate with customer and quality assurance teams to identify needed test data and develop acceptance criteria that ensure expected functionality and features are validated during development sprints
• Facilitate meetings with team members and document outcomes
• Identify, report, mitigate risks and issues

Required Skills

• Five (5) years of experience as a business analyst in Agile projects
• Demonstrated detailed analytical and problem-solving abilities
• Strong experience in user testing
• Experience developing requirements and documenting user stories
• Experience with SQL
• Experience and proficiency with Microsoft Office products
• Exceptional communication skills

Preferred Skills

• Experience with State government systems
• Knowledge of Comprehensive Child Welfare Information System Services
• Two (2) Experience in Child Welfare programs or policies
• Bachelor’s degree or, Master’s degree, or at least six (6) years of relevant industry experience in the areas of administration, information technology, business operations or finance

Casebook PBC, developer of the Casebook Platform, is looking for experienced Agile Project Managers passionate about making a difference. We build human services software that helps take care of the most vulnerable members of society. At Casebook, we gain strength from the diversity of our team, building more innovative solutions to empower the people using it with a modern technology and adapting it over time. As a member of our organization, you will the
opportunity to change lives.

The position is located in NYC; working remotely part-time is possible
Travel: 20% or less

Responsibilities

You will be the primary owner of:

• Agile ceremonies (standups, iteration planning meetings, retrospectives, etc.)
• The agile project tracking tool (we use Pivotal Tracker)
• Improvements to the team’s
• Communication between the team and other teams/internal stakeholders
• Documentation (timelines, meetings, hours reports, etc.) (often using Confluence)

The average day for someone in this role might involve:

• Leading the team’s morning standup
• Reaching out to connect folks or find out information to resolve any blockers
• Preparing for, and then facilitating, a meeting to help the team make a decision
• Answering questions about priorities and processes
• Distributing notes from a meeting
• Following up with stakeholders on some open questions
• Organizing stories in Pivotal Tracker
• Producing a project timeline, level of effort estimate, risk assessment, schedule, and budget

Required

• Three (3) years of experience as a project manager, project coordinator, or business analyst at a software development company
• Passion and proficiency for spreadsheets, process, and documentation
• Interested in work that combines high level strategy with a strong focus on the details of day to day operations
• Comfortable working with a cross-disciplinary team of software developers, devops engineers, product managers, QA engineers, and UI/UX designers
• Familiar with one or multiple agile frameworks and knows when to apply the right tool/process for the right job
• Can quickly prioritize across multiple streams of work in a fast paced environment
• Can both lead a team and act as an individual contributor by taking notes, running meetings, and creating scrum/agile artifacts
• Strong interest in communicating well and working to improve team happiness and health
• Can “be the glue” to hold different teams together, or help the team interface with a diverse group of colleagues and stakeholders
• Iterative and data-driven approach to process improvement

Preferred

• PMP or Scrum certification
• Five (5) years of relevant experience
• Experience with State government systems
• Skills with HTML, CSS, JavaScript, Photoshop, or equivalents
• Familiarity with Child Welfare Information Systems or Services
• Knowledge of contracts, budgets, statements of work, and RFPs

Onboarding path

• In 3 months you’ll have fully ramped on the team’s development/agile processes
• In 6 months you’ll have taken ownership of executing those processes
• In 12 months you’ll have started to iteratively improve on those processes

Casebook PBC, developer of the Casebook Platform, is looking for an Account Executive to join our growing team. This individual will work with a set of assigned state and local government accounts to identify opportunities that can be closed remotely by the Account Executive or transitioned to a Regional Sales Director for follow up and long-term management.

Given the startup-style of our organization, the ASE will wear many hats. An ASE may spend their day prospecting (cold calling, targeted emails), working with the Product and Engineering teams to respond to an RFP or meeting prospective clients at a tradeshow booth.

This position is remote. Candidates will work from home with occasional travel (up to 25%). Candidates should live within 50 miles of a major airport in the contiguous US.

What You’ll Do (Responsibilities):

• Build and manage a pipeline of opportunities with a focus on Casebook’s standalone applications (Casebook Index, Casebook Place, Casebook Evaluate) that the ASE will be responsible for closing
• Build and manage a pipeline of leads that will be closed through joint cooperation with the account’s assigned Regional Sales Director
• Translate Casebook PBC’s offerings into solutions that serve human services agencies and providers
• Identify new markets for the Casebook platform
• Conduct follow up with incoming sales leads
• Be a product knowledge expert on Casebook PBC’s offerings
• Provide Product team with feedback from prospective customers
• Work with a team of resources across multiple departments to perform assigned duties
• Accurately update records in CRM

What You Have (Skills and Experience):

• 2+ years’ experience working in a sales role serving the state or local government market with verifiable sales success
• Experience developing a new business pipeline

Above requirements may be waived for individuals that meet the following requirements and possess 5+ years experience working for a state or local human services agency

• Better than average grasp technology concepts related to implementing a modern SaaS for a government client
• Demonstrated entrepreneurial bent (through a startup, an initiative at a large company, or a side hustle)
• Interest in building a business with a strong social mission at the intersection of technology and public sectors
• Be able to travel up to 25% and be away from home for several days at a time, as required
• Experience in selling SaaS solutions a plus
• Possesses a driver’s license and passport
• Able to work in the United States