Build something that matters

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Make a Difference

To build software that helps take care of the most vulnerable members of society means changing the world one caseworker at a time.

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Reimagine Software

In an age when we can connect to anyone over social media or get anything delivered to our home in hours or days, front-line workers in the battle to help the most vulnerable members of society are saddled with green-screen software.

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Strength through Diversity

Ideas and innovation do not come from a single group. By building a more inclusive organization, we are building more innovative solutions.

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Empower People

By giving caseworkers and administrators the most modern technology and adapting it over time, we help them spend less time with software and more time face-to-face with the people they are meant to help.

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Transparency and Honesty

Our mission is vast and ambitious. To accomplish it, every employee must understand the “why” behind our decisions and work collectively to accomplish greatness.

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Change Lives

Every day, our software is used to help save lives, to help kids get back on the right track, and to help our society take care of the most vulnerable members of society. In doing so, we are transforming the world for those who yearn for such transformation.

Benefits

The company takes care of our team so the team can take care of the world.
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100% Coverage

100% coverage on for medical, dental, and vision for you and your family. And we offer many other plans if you need to augment that.

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20 Vacation Days

We offer a great work/life balance with 20 vacation days and a generous sick days policy. We believe in working hard but making sure you can recharge.

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Professional Development

We are committed to expert knowledge in the Human Services arena. Thanks to our extended partner network, we get educated in the domain from top experts in the field.

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Other Benefits

We’ve got life insurance, matching 401k, flex spending account, commuter benefits program, gym discounts, and more so you don’t have to worry about those things.

Openings

Technology

Senior Frontend Engineer
Senior Backend Engineer
Lead Data Engineer
Senior Frontend Engineer

We are looking for a senior frontend engineer, who will define the User Experience implementation standards while leading a multi-national high-performance React and React Native team. Our ideal candidate has deep experience building, testing and delivering enterprise software. He or she is a born problem solver, with a solid understanding of web technology, architecture and process who is able to drive consensus around workable solutions.

The candidate will have a leadership role on an Agile development team and ownership of Casebook Platform client-side codebase. Casebook Platform caters to all human services. Ideal candidate needs to have an engineering mindset, exception appetite for cutting edge technological advances and enthusiastic about continuous learning. The role includes client facing delivery and implementation of Casebook Platform for large scale state and local government projects.

What you’ll do (Responsibilities):

  • Provide technical leadership on frontend design, integration, implementation of enterprise SaaS human services system
  • Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence
  • Understand and synthesize platform development recommendations based on business objectives, product roadmap, solution architecture and technical considerations while advancing award winning user experience.
  • Contribute to the development of Casebook platform functionality and extensibility by using state-of-the-art frameworks, libraries and tools
  • Specify and troubleshoot API integrations in an ecosystem of multiple systems
  • Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
  • Constantly learn and use leading-edge technologies
  • Implement a system that will address the needs of vulnerable populations

What You Have (Skills and Experience):

  • You have at least 5+ years experience in web development
  • You have broad experience in modern JavaScript frameworks coding, testing, automation and debugging
  • Experience working with UI component frameworks (Material-UI prefered)
  • Master of web technologies, including HTML5, ES6, CSS3, JavaScript and JavaScript frameworks (React, Redux, foundation, jQuery, AngularJS), webpack, JSON
  • Extensive knowledge of JS quality and unit testing tools
  • Experience and deep understanding of responsive web design, fluid layouts and positioning, browser behavior and compatibility, cross-browser issues and solutions
  • Experience building multi-tier web application
  • Functional understanding of OpenAPI standards to deliver all phases of RestFUL web services
  • Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
  • Experience in an agile software development project
  • Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
  • Familiarity with an automated build and deploy pipeline
  • Bachelor’s degree in Computer Science or related field (or equivalent work experience)

Help us build something that matters

We help people who are at risk. We help the people who are trying to help those people. We accomplish this through multi-channel, user-centered products making up our platform, Casebook.  Our long-term objective is to continue developing, selling, and implementing innovative technology for public sector (State & Local government) and private sector human services – from child welfare, to juvenile justice, adult services, mental health, and so on.

Senior Backend Engineer

We are looking for a senior software/systems engineer, who will serve in a client-facing role for the implementation of a large IT integration project.  Our ideal candidate has deep experience building enterprise software, and is committed to standing up a shippable product as part of a diverse and high-performing team that includes client stakeholders, other software engineers, designers, QA testers, release managers, product managers, and infrastructure engineers.   He or she is a born problem solver, with a solid understanding of web technology, architecture, and process who is able to drive consensus around workable solutions.

The candidate will have a leadership role on an Agile high performance development team involved in delivering major components of Casebook Platform that caters to all human services. Ideal candidate needs to have an engineering mindset, exception appetite for cutting edge technological advances, enthusiastic about continuous learning and needs to have worked successfully in Agile teams. The role includes client facing delivery and implementation of Casebook Platform for large scale state and local government projects.

What you’ll do (Responsibilities):

  • Provide technical leadership in the design, integration, implementation, and transition of enterprise SaaS human services system
  • Flexible design architectural approach to deliver configurability along the data creation, integrations, workflows, notifications, and data persistence
  • Understand and synthesize integration requirements, and develop recommendations based on business objectives, product roadmap, solution architecture and technical considerations
  • Contribute to the development of Casebook platform functionality using state-of-the-art frameworks and tools
  • Specify and troubleshoot API integrations in an ecosystem of multiple systems
  • Work closely with client stakeholders, partners, product managers, creative designers, platform architect, and other software engineers
  • Constantly learn and use leading-edge technologies
  • Implement a system that will address the needs of vulnerable populations
  • Contribute to the highest security, extensibility, reusability and testing standards in system architecture and software, interface, components, data structures, and algorithms specifications

What You Have (Skills and Experience):

  • You have at least 5+ years experience building enterprise loosely coupled SaaS solutions
  • Experience building multi-tier web applications (Java preferred)
  • Experience building microservices
  • Experience utilizing OpenAPI standards to deliver all phases of RestFUL web services
  • Experience with ElasticSearch, PostgreSQL, Redis, S3, Redshift, KSQL, Apache Kafka and Superset
  • Experience leading a major IT application implementation effort
  • Ability to synthesize information to deliver optimal solutions and identify roadblocks
  • Experience working with technical and operational management, and process owners
  • Must have a strong background in software engineering principles and techniques.
  • Strong analytical and technical skills to identify critical issues, escalate them and drive them to resolution.
  • Experience in an agile software development project
  • Experience using a software version control system (e.g., Git) in a project with multiple developers committing to a shared repository
  • Experience with IT security architecture and best practices
  • Experience with software testing, including test planning, integration testing and load and performance testing
  • Familiarity with an automated build and deploy pipeline
  • Bachelor’s degree in Computer Science or related field (or equivalent work experience)
Lead Data Engineer

We are looking for a Lead Data Engineer to serve as a data architect and technical lead for “all things data” in the Casebook Platform. Responsibilities include data modeling, design of the data pipeline supporting reporting and analytics, data quality initiatives, and data analysis to improve our product and human services outcomes. The position is also responsible for serving as a data domain expert in client engagements.

What You’ll Do (Responsibilities):

  • Create data vision, goals, and priorities for Casebook in collaboration with executive team
  • Conceptualize and guide data processing, warehouse and analysis projects
  • Design and oversee database models, schemas, data processing scripts, and data validation approach
  • Implement data governance policies consistent with client requirements
  • Guide the development of data management framework that meets business needs and ensures users can find the information they need with speed and precision
  • Ensure data quality in deployments of the Casebook Platform
  • Work with data engineers, developers and product team to ensure common understanding of application behavior and data requirements
  • Develop human services domain expertise to provide effective leadership
  • Ensure that data conversion from legacy human services systems into the Casebook data model yields high quality data
  • Work closely with system integration partner and client data engineering teams
  • Consult with engineers about how database tables should be structured, ensure that new data elements are well-defined; and consult on how validations are implemented.
  • Develop and track measures regarding the effectiveness and usability of features and the quality of collected data.
  • Evaluate and recommend data products, tools and services to support business needs
  • Review and sign off on production data fixes
  • Conceptualize and influence data related warehousing and interface projects

What You Have (Skills and Requirements):

  • Exceptional ability to process and synthesize information to deliver optimal solutions and identify roadblocks.
  • Candidates should have several years’ experience working with technical and operational management and process owners
  • Strong ability to conceive and communicate the broader data picture
  • Solid experience translating business requirements into conceptual, logical and physical data models
  • Extensive experience with ETL design and implementation of multiple databases
  • Experience with metadata definition, implementation and maintenance
  • Ability to organize and prioritize multiple assignments
  • Initiative and judgment to get results, work under pressure and complete job assignments in an accurate, timely and professional manner
  • Strong presentation, interpersonal and communication skills
  • Understanding of system development life cycle, technical project management approaches and requirements, design and test techniques
  • Experience with PostgreSQL and related technologies strongly desired
  • Experience with cloud services in data management and analysis, preferably AWS
  • Strong experience with distributed platforms and information management systems.
  • Experience doing data analysis with Python, R or Scala
  • Bachelor’s degree in computer science, information management or information systems, or equivalent experience

Product

Product Manager
User Experience Team Lead
User Experience Designer
Technical Writer
Product Manager

About Casebook PBC

Originally incubated by the Annie. E. Casey Foundation, Casebook PBC is the developer of the patent-pending, award-winning Casebook platform. Developed in close partnership with human services practitioners and in continuous use for over 6 years, Casebook is the only person-centric platform built specifically to serve the needs of those that serve others. 

Casebook PBC offers competitive salaries and a comprehensive benefits plan, including a 401k, and is an equal opportunity employer. We value our employees and are committed to supporting them as they help make our vision a reality.

Build something that matters

We help people who are at risk. We help the people who are trying to help those people. We accomplish this through multi-channel, user-centered products making up our platform, Casebook.  Our long-term objective is to continue developing, selling, and implementing innovative technology for public sector (State & Local government) and private sector human services – from child welfare, to juvenile justice, adult services, mental health, and so on.

The stability of a large company, the financial upside of a start-up 

Casebook serves a broad market of public and private sector human services agencies with their business-critical technology which translates into longer term, more stable contracts and employment.  However, as a for-profit public benefit corporation, we can offer equity and financial upside that is more indicative of technology start-ups.

Help us foster an ecosystem of better technology for government

Our goal is to make the highly regulated world of government operational technology as usable and enjoyable as consumer web-based products – so that government can gather and utilize reliable data in order to manage its operations and improve its ability to serve constituents.

Our ideal Product Manager candidate is smart, humble, multi-faceted, and comfortable wearing a variety of hats.
Human services policy is extremely complex, so a talent and enthusiasm for regulatory complexity, data, deep workflows and an appreciation for the diverse needs of system-wide stakeholders is essential.  

Job Description

  • Title: Product Manager 
  • Who You’ll Work With: caseworkers and other staff in government and non-profit human services agencies, designers, software engineers, sales, other Casebook product managers, and executive staff. 

What You’ll Do:

  • Understand and describe the government human services technology market, regulatory environment and customer needs to your team
  • Collaborate and coordinate across the organization – at all levels – to identify, refine platform priorities moving forward
  • Become the subject matter expert on the product category or component for the rest of the organization and demo regularly
  • Develop and iterate on product roadmaps, release plans, and other supporting materials to share your solutions with internal and external teams 
  • Produce and edit materials for user design meetings, story breakdown meetings, user tests, product marketing and sales
  • Facilitate roadmapping and backlog grooming sessions with development teams
  • Represent the product vision to your Agile development team
  • Define product KPIs
  • Collaborate with and provide support to support teams — training, helpdesk, change management, customer success, etc.

What You’ve Got:

  • A honed ability to communicate the business value of product features to various audiences
  • Depth of experience prioritizing product development work and organizing team members around those priorities
  • A love for solving hard problems at scale
  • Preferred experience in Agile processes
  • Minimum 1 year experience in user story-writing, acceptance criteria definition, managing a backlog and understanding how to keep a development team working efficiently
  • Familiarity with enterprise project management involving multiple streams, complex dependencies and complicated stakeholder ecosystems
  • Strong presentation skills, particularly the ability to demo technology and to convey complex information and decision-related data concisely and logically
  • Exceptional analytical, visual, and writing skills
  • Strong interpersonal and team skills, with active listening abilities and instincts
  • Strong desire and skills to succeed in a startup environment: tenacious, self-directed, flexible, strategic but can turn on a dime, able to inspire others and to be inspired
  • Willingness to go the extra mile to make things happen; ability to travel up to 25% of time
  • 3 to 5 years experience in product development or management for web and mobile applications, experience with SaaS applications, microservices and APIs a plus
  • Preferred experience in government or enterprise technology projects (particularly if you were dissatisfied and want to make a bigger impact)

What you’ll enjoy

  • The opportunity to work on a product that can transform lives
  • Not only work on cutting-edge and innovative technology but feel good about what we’re doing as a company (food for the soul)
  • Creatively solve difficult problems
  • Work in small teams collaboratively with Engineers, UX Designers and Product Managers
  • Access to a creative, engaged community of engineers, PMs, designers and entrepreneurs
  • Agile work environment
  • Kitchen with snacks, occasional breakfasts and lunches
  • Chelsea location
  • Full benefits package, 401k matching, 13 company holidays, 4 personal days, unlimited sick days, 20 vacation days
User Experience Team Lead

As the UX Lead, you will be responsible for helping us to evolve our current practices, products and UX tools into a standards-driven, reusable set of components to enable us to scale and extend our ability to develop compelling experiences through multi-channel products.  You will lead, coach and manage a team of designers across the country, and collaborate with product managers, sales, business development, developers, policy experts, and data analysts.

Core skills:

  • Lead, mentor and inspire a team of UX designers to deliver compelling and engaging interactions in our products
  • Work and communicate effectively with internal and external stakeholders (from prospective customers and customer business owners to users of varying job titles to internal management) to evangelize the value of user experience and develop deeper insight into their unmet needs
  • Whiteboard, wireframe and collaborate with your team and others in pursuit of solutions to our users’ and clients’ needs

Supporting skills:

  • Strong visual design skills
  • Expert sense of MVP and what to include/exclude from product features, helping to develop this within your team.  Work breaking down solutions into sprints and coordinating with engineers to be a spring or 2 ahead.
  • Responsible to continually improve our practice and process considering UX trends, services, tools and best practices
  • Conduct user research and usability testing using appropriate tools and coach others to proficiency in conducting research
  • Document, present and explain the synthesis of user research and design strategy for new and existing platform inititiatives to internal staff, external stakeholders and user community
  • Manage team members’ HR needs and personal/professional growth

What you have

  • 7+ years of interaction/UX design experience. Your portfolio must include examples of digital products that have gone to market, preferably with examples of web and mobile applications.
  • 2+ years experience leading and managing a design team, ideally in an Agile environment.
  • Knowledge of Accessibility/Section 508 compliance.
  • Experience with or creating Pattern libraries or design systems
  • Empathy and education to see things from a mission-oriented, business and technical perspective
  • Experience integrating user research/testing with design and development.
  • A good systemic thinker, with the ability collaborate with multiple stakeholders, synthesize multiple perspectives and maintain an overall vision for product user experience.
  • Willingness to go the extra mile to make things happen; ability to travel 30% of time
  • Ability to communicate clearly across multidisciplinary teams.
  • Expert knowledge of standard design and prototyping tools (We use a variety of tools & techniques, including sketching, whiteboarding, Omnigraffle, Invision, Sketch, Adobe Creative Suite, HTML/CSS & Javascript)
  • [Optional] Working within highly regulated domains or large enterprise organizations.
User Experience Designer

Casebook PBC is looking for UX designers to join its rapidly growing team.

As a UX Designer, you’ll be working closely with stakeholders and users to understand how best to build a useful and compelling interactive experiences. You’ll also be collaborating with a multidisciplinary team of designers, product managers, developers, policy experts, and data analysts.

Our ideal candidate is smart, multi-faceted and comfortable working across disciplines. In a single week, you are likely to:

  • Work closely with stakeholders and perform user research
  • Recommend appropriate product specifications
  • Design both wireframes and high-fidelity mockups
  • Use components of our internal design system to create prototypes
  • Bring your work or latest problem to design review team meeting and give feedback to and collaborate with other designers
  • Pair with developers to implement clean, accessible HTML & CSS.

Human Services policy is extremely complex, so a talent and enthusiasm for data, deep workflows and forms is essential.

What you have

  • 3-5 years of interaction/UX design experience. Portfolio examples of digital products & mobile & web-based apps preferred.
  • Ability to create wireframes and/or other artifacts necessary to communicate functional design and interfaces, user flows and information architecture.
  • Ability to wear multiple design hats – strong visual design skills a plus.
  • Fluency in standard design and prototyping tools (We use a variety of tools & techniques, including sketching, whiteboarding, Omnigraffle, Sketch, Invision, Storybook, Adobe Creative Suite, HTML/CSS & Javascript).
  • Ideal candidate has strong communication & presentation skills.
  • Experience collaborating closely with Product Managers & Engineer.
  • Experience with user research and usability testing.
  • Experience building and maintaining design systems, preferred.
  • Knowledge of Accessibility/Section 508 compliance.

What you’ll enjoy

  • The opportunity to work on a product that can transform lives
  • Not only work on cutting-edge and innovative technology but feel good about what we’re doing as a company (food for the soul)
  • Creatively solve difficult problems
  • Work in small teams collaboratively with Engineers, UX Designers and Product Managers
  • Access to a creative, engaged community of engineers, PMs, designers and entrepreneurs
  • Agile work environment
  • Kitchen with snacks, occasional breakfasts and lunches
  • Open work environment, shoes optional
  • Chelsea location
  • Full benefits package, 401k matching, 13 company holidays, 4 personal days, generous sick leave policy, 20 vacation days
Technical Writer

About Casebook PBC

Originally incubated by the Annie. E. Casey Foundation, Casebook PBC is the developer of the patented, award-winning Casebook platform. Developed in close partnership with human services practitioners and in continuous use for over 6 years, Casebook is the only person-centric platform designed to specifically to serve the needs of those that serve others.

Casebook PBC offers competitive salaries and a comprehensive benefits plan, including a 401k, and is an equal opportunity employer. We value our employees and are committed to supporting them as they help make our vision a reality.

Build something that matters

Our products serve people who help others. We accomplish this through multi-channel, user-centered products making up our platform, Casebook. Our long-term objective is to continue expanding the reach of our innovative technology for public sector (State & Local government) and expand into private sector human services – from child welfare, to juvenile justice, adult services, mental health, and so on.

The stability of a large company, the financial upside of a start-up

Casebook serves a broad market of public and private sector human services agencies with their business-critical technology which translates into longer term, more stable contracts and employment. However, as a for-profit public benefit corporation, we can offer equity and financial upside that is more indicative of technology start-ups.

Help us foster an ecosystem of better technology for government

Join us to make the highly regulated world of government technology as usable and fun as consumer web-based products – so that government can gather and utilize reliable data in order to run its operations and improve its ability to serve constituents.

You are creative, collaborative, multi-faceted, and equally comfortable working hands on and strategically amongst partners.

Human services policy is deeply complex, so a talent and enthusiasm for regulatory complexity, data, deep workflows and an appreciation for how to reduce complexity and design simple and joyful experiences will bring our customers value.

What you’ll do as Technical Writer at Casebook PBC:

  • Write clear, simple content that speaks to users in their own language
  • Plan, develop, organize, write and edit operational procedures and manuals
  • Maintain a comprehensive library of technical terminology and documentation
  • Analyze documents to maintain continuity of style of content
  • Make updates and revisions to technical literature
  • Improve content formatting and distribution
  • Collaborate openly and effectively with a range of partners
  • Collaborate with product managers to analyze underperforming content and suggest ways to improve it
  • Lead content projects
  • Look for ways to make your content better – keep raising the bar

What You’ve Got:

  • A honed ability to communicate the business value of product features to various audiences
  • Extraordinary writing, editing, formatting, collaboration, and communication skills
  • Experience creating engageing content in multi-channel formats
  • Ability to interview engineers, designers, and subject matter experts in order to build content that helps our users, customers, and developers use our products successfully
  • Ability to express ideas clearly and diplomatically
  • Firm comprehension of enterprise and cloud technology and the ability to translate “tech speak” into layman terms
  • Skills to succeed in a startup environment: tenacious, disciplined, flexible, strategic but can turn on a dime, able to encourage others and to be inspired
  • 3 years experience of professional writing experience, preferably related to technology
  • Preferred experience in government or enterprise technology projects (particularly if you were dissatisfied and want to make a bigger impact)
  • Empathy and solid interpersonal and team skills, with active listening abilities and instincts

Customer Engagement

No current openings. Check again soon.

Sales & Marketing

Inside Sales Representative
Inside Sales Representative

What you’ll do

The Inside Sales Representative (ISR) will discover and develop new prospects and qualify marketing-generated leads, by phone and email, to increase market visibility and sales of Casebook PBC’s newly released Human Services Solutions-as-a-Service. As part of our mission and as a PBC and B-Corp, you’ll also participate in giving back to the communities we work and live in.

The ISR will work with Account Executives (AEs) and Marketing to ensure lead generation goals are met through a coordinated team effort. A typical day will include the ISR making calls, sending and responding to emails and recording activity in Pipedrive CRM. The ISR will also collect and pass feedback from prospects back to the Product Management team. Ultimately, the ISR’s goal is to qualify leads and set up meetings between prospects and territory AEs.

Inside Sales Representative will report to the EVP of Sales & Marketing. This is a remote position with occasional travel (approximately 10%) to conferences, prospect sites, sales meetings and Casebook PBC Headquarters in New York, NY.

What you’ll bring

  • Candidates will have 2+ years of sales prospecting experience with a focus on non-profit, government, education or other related human services/social service providers and entities
  • Alternatively, candidates with experience working at a human services/social services agency with some sales experience should apply
  • Candidates must have broadband internet that provides adequate connectivity for VoIP and video web conferencing (>25Mbps down/3 Mbps up). Remote employees may be eligible for reimbursement of some or all of this cost
  • A love of interacting with people

What you’ll enjoy

  • Sell a product that can transform lives
  • Improve human services practice with cutting-edge solutions that use innovative technology
  • Feel good about what we do as a company
  • Creatively solve difficult problems
  • Work collaboratively with a diverse group of coworkers around the world
  • Full benefits package:
    • 401k matching
    • 13 company holidays
    • 4 personal days
    • Generous sick leave policy
    • 20 vacation days
    • Excellent (no-cost to employee) health insurance options
  • A competitive base salary as well as variable compensation based on performance
  • A company where internal promotion is encouraged – the typical promotion path for ISR would be to Account Executive.

Interested in changing the world?

Contact us by filling out the form below. Please provide a link to either your resume or LinkedIn profile and a description of which job you’re interested in.





Casebook PBC is a certified Great Place to Work