Human services software

Human Services Software Configurable to Your Programs

Human services organizations use Casebook to manage intake, cases, services, and reporting across programs and teams.

Trusted by

  • ASU
  • Catholic Charities
  • Chrysalis Ministries
  • United Way
  • City of Austin
  • YWCA
  • Sagamok First Nation
  • County of Union, New Jersey
  • City of Houston
  • Community Commitment Inc.
  • Jimmie Hale Mission

Powering Organizations, Case Managers, and Teams Behind Their Programs

Join the human service government agencies, human services nonprofits, and public safety teams already running their programs on Casebook.

Configurable Human Services Software for Agencies and Nonprofits

Spreadsheets and disconnected legacy systems take up hours of your team’s week in duplicate work and manual workarounds. Casebook connects program and case management into one configurable platform that covers intake through reporting, so government agencies and nonprofits get a single source of truth for their programs.

PeopleCasesProgramsReportsAdminClient recordOpen caseOverviewServicesNotesDocumentsIntake completedMar 04Eligibility verifiedMar 07Service plan activeMar 12Program94%Reporting readyOne record, intake to reporting
01

Centralized Client Database

Every time you open a client’s file, you’ll find every case note and service tied to them in the same record. That record always stays connected across programs and staff changes, so new staff gets full visibility from day one.

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PeopleRecordHousing programCase notesServicesStaff historyClient recordOne file, every programFull visibility, day oneRecord stays connected across programs and staff changes
02

Documentation and Intake

You create an intake form once, and every new client’s answers go straight into their case record. You’ll never retype a paper form into the system again.

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IntakeFormsIntake formFull nameDate of birthHouseholdReferral sourceBuilt onceCase recordName capturedDOB capturedHousehold capturedSource capturedNo retyping
03

Workflow Automation

Casebook routes a new referral straight to the right person the moment it comes in so everyone always knows who is in charge of the next step. Your team can stay ahead of what’s due with no spreadsheet to check thanks to Casebook’s automated reminders and deadlines.

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EngageWorkflowNew referralReceived 9:04 amUnassignedJBRouted toJulia B.Next stepEligibility checkAutomated remindersEligibility review due todayDueService plan due Mar 123 daysCase review due Mar 2011 days
04

Reporting and Analytics

You can easily pull up the reports your funders and supervisors ask for in minutes without having to put together a new document. Casebook draws every number straight from real case data so you don’t have to enter the same information twice.

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ReportingFunders1,248Services delivered96%Data completeness4 minTo build this reportOutcomes by quarterSourceCase recordsService logsIntake formsAssessments
05

Configurable Platform

You can run a victim services program and a workforce program on one Casebook platform, each with its own forms and workflows. Your organization decides how to shape the platform, program by program.

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AdminProgramsVictim servicesSafety intake formAdvocate workflowConfidential notesWorkforce programSkills intake formPlacement workflowEmployer notesOne platform, configured program by program
06

Team Collaboration and Visibility

A supervisor can open any active case and see the latest notes without pinging the case manager for an update. Everyone stays aligned on where a client stands, even across different offices or shifts.

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EngageSupervisorActive casesCase 4102Case 4118Case 4126Case 4131Every office, shiftCase 4102 — latest notesJBJulia B. — todayMRMarco R. — yesterdayALAlina L. — Mar 08No status ping needed
07

Security and Compliance

Casebook protects every record with role-based access and encryption, all within a HIPAA-compliant platform. Your team controls exactly who sees what, so sensitive client information never ends up in the wrong hands.

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AdminPermissionsRole-based accessNotesDocsReportsCase managerSupervisorIntake staffVolunteerHIPAA compliantEncryptedIn transitAt restAudit logged
Configure, don't customizeIntakeEligibilityService plansReferralsReportsLive in weeksNo custom buildOut of the boxIntake formsEligibility rulesCase notesReports

Everything Your Team Needs, Configured to How You Work

Human services nonprofits and government agencies, public safety teams, and social service providers all adapt Casebook around how they already work. This is what that means for your team:

  • You reduce time spent on manual data entry and keep client information synced across every program.
  • You configure reports to match your organization’s audit and compliance requirements as they change.
  • You can access client information securely from the office or the field.
  • Your team keeps institutional knowledge in the system even across staff turnover.
  • You can coordinate different programs without a separate spreadsheet to export.
  • Casebook tracks outcomes and program impact in reports you can generate in minutes. You control who can see each one with role-based permissions.

Case Management Solutions for Every Program

Every program you run comes with its own intake requirements and reporting needs. That’s why Casebook lets you configure around each one, so your team works with a system designed for what you do on a daily basis. Here’s what that looks like for the programs we support:

What Human Services Teams Are Saying About Us

I like how customizable the platform is. Casebook staff is patient in teaching you how to navigate the platform and customizing the fields to best suit what your organization needs.
Verified UserNon-Profit Organization Management
Using Casebook as our case management tool is freeing up a ton of time for our victim advocates. They are able to spend more time in contact with clients due to their time being freed up.
Warren C. R.Small-Business
One of the essential features is the ability to query information to provide detailed information to our funders. You will capture data on all of your clients smoothly and effectively.
KAthey H.Community Culinary School of Charlotte
They pay attention to my overall goals with the software and helped me customize to suit my organization's needs. They are amazing at customer service too.
Lori M.Education Program Coordinator
Not only is customer service incredible from beginning to end but the ability to run clear and concise data reports for grant writing has been so helpful!
Shannon W.Executive Director
We work with families, and we needed a system to store people and notes. We can pull great reports much more quickly and easily than our last program. My employees love the ease of use.
Kristen G.Family and Community Support Coordinator
I can quickly write general notes, service delivery, and progress notes for clients, make appointments, and upload documents for other professionals to view. It makes me more efficient in documenting.
Vanessa S.Counselor
I use CB Engage most often, which allows me to keep track of my client's progress and communicate with other caregivers. It is a very user-friendly program, which requires only minimal training.
michael t.Recovery Coach
Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help.
Verified UserHuman Resources
Easy access to caseload and stats that are needed for record keeping. We have started using Casebook to track clients and stats better. The real benefit for us is remote access with multiple users.
Verified UserCivic & Social Organization
I like how customizable the platform is. Casebook staff is patient in teaching you how to navigate the platform and customizing the fields to best suit what your organization needs.
Verified UserNon-Profit Organization Management
Using Casebook as our case management tool is freeing up a ton of time for our victim advocates. They are able to spend more time in contact with clients due to their time being freed up.
Warren C. R.Small-Business
One of the essential features is the ability to query information to provide detailed information to our funders. You will capture data on all of your clients smoothly and effectively.
KAthey H.Community Culinary School of Charlotte
They pay attention to my overall goals with the software and helped me customize to suit my organization's needs. They are amazing at customer service too.
Lori M.Education Program Coordinator
Not only is customer service incredible from beginning to end but the ability to run clear and concise data reports for grant writing has been so helpful!
Shannon W.Executive Director
We work with families, and we needed a system to store people and notes. We can pull great reports much more quickly and easily than our last program. My employees love the ease of use.
Kristen G.Family and Community Support Coordinator
I can quickly write general notes, service delivery, and progress notes for clients, make appointments, and upload documents for other professionals to view. It makes me more efficient in documenting.
Vanessa S.Counselor
I use CB Engage most often, which allows me to keep track of my client's progress and communicate with other caregivers. It is a very user-friendly program, which requires only minimal training.
michael t.Recovery Coach
Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help.
Verified UserHuman Resources
Easy access to caseload and stats that are needed for record keeping. We have started using Casebook to track clients and stats better. The real benefit for us is remote access with multiple users.
Verified UserCivic & Social Organization

Move Your Mission Forward With Casebook

Casebook handles intake, documentation, reporting, and workflows. Your team gets to spend that time with the people who need it most.

Casebook company information

Configurable case management software for nonprofits, government agencies, and social work teams — from intake through reporting.

SOC 2 Type IIHIPAA-compliant