Human services software

Human Services Software Configurable to Your Programs

Human services organizations use Casebook to manage intake, cases, services, and reporting across programs and teams.

Trusted by

  • ASU
  • Catholic Charities
  • Chrysalis Ministries
  • United Way
  • City of Austin
  • YWCA
  • Sagamok First Nation
  • County of Union, New Jersey
  • City of Houston
  • Community Commitment Inc.
  • Jimmie Hale Mission

Run your programs and meet funder requirements in one platform

Join the human services government agencies, social services nonprofits, and Tribal & First Nations already running their programs on Casebook.

Configurable Human Services Software for Agencies and Nonprofits

When data is spread across departments and legacy systems, your team loses hours to duplicate work and manual workarounds. Casebook brings intake through reporting into one configurable platform, giving your organization a connected view across programs and teams.

PeopleCasesProgramsReportsAdminClient recordOpen caseOverviewServicesNotesDocumentsIntake completedMar 04Eligibility verifiedMar 07Service plan activeMar 12Program94%Reporting readyOne record, intake to reporting
01

Centralized Client Database

Every time you open a client’s file, you’ll find every case note and service tied to them in the same record. That record always stays connected across programs and staff changes, so new staff gets full visibility from day one.

Book a Demo
PeopleRecordHousing programCase notesServicesStaff historyClient recordOne file, every programFull visibility, day oneRecord stays connected across programs and staff changes
02

Documentation and Intake

Standardize intake across teams. Every response connects to the client record, so staff stop re-entering the same information.

Book a Demo
IntakeFormsIntake formFull nameDate of birthHouseholdReferral sourceBuilt onceCase recordName capturedDOB capturedHousehold capturedSource capturedNo retyping
03

Workflow Automation

Assign each referral and workflow step to the right person. Clear owners, deadlines, and overdue alerts keep handoffs between teams from slipping.

Book a Demo
EngageWorkflowNew referralReceived 9:04 amUnassignedJBRouted toJulia B.Next stepEligibility checkAutomated remindersEligibility review due todayDueService plan due Mar 123 daysCase review due Mar 2011 days
04

Reporting and Analytics

Run prebuilt reports or build your own from the data your team already records. Dashboards give leadership a current view across programs.

Book a Demo
ReportingFunders1,248Services delivered96%Data completeness4 minTo build this reportOutcomes by quarterSourceCase recordsService logsIntake formsAssessments
05

Configurable Platform

Run multiple programs on one platform, each configured to its own forms and workflows. Each client’s history stays connected across programs.

Book a Demo
AdminProgramsVictim servicesSafety intake formAdvocate workflowConfidential notesWorkforce programSkills intake formPlacement workflowEmployer notesOne platform, configured program by program
06

Team Collaboration and Visibility

Supervisors see the latest notes and activity on the cases they oversee, without chasing updates. Teams stay aligned on where each client stands, across offices and shifts.

Book a Demo
EngageSupervisorActive casesCase 4102Case 4118Case 4126Case 4131Every office, shiftCase 4102 — latest notesJBJulia B. — todayMRMarco R. — yesterdayALAlina L. — Mar 08No status ping needed
07

Security and Compliance

Control who sees what with role-based access by application and assignment. Encryption, SSO, and MFA protect client information on a HIPAA-compliant platform.

Book a Demo
AdminPermissionsRole-based accessNotesDocsReportsCase managerSupervisorIntake staffVolunteerHIPAA compliantEncryptedIn transitAt restAudit logged
Configure, don't customizeIntakeEligibilityService plansReferralsReportsLive in weeksNo custom buildOut of the boxIntake formsEligibility rulesCase notesReports

Everything Your Team Needs, Configured to How You Work

Casebook is configured around your programs, teams, and reporting requirements. Here’s what that means in practice:

  • Free up staff capacity across programs by cutting manual data entry.
  • Reporting keeps pace as funder and oversight requirements change.
  • Staff at every site can securely access client information, in the office or in the field.
  • Case history stays with your organization through staff turnover, so programs keep continuity and records stay complete.
  • Programs and departments coordinate services without handing data back and forth.
  • Casebook tracks outcomes and program impact in reports you can generate in minutes. Leadership can show program impact with data drawn straight from daily casework.

What Human Services Teams Are Saying About Us

I like how customizable the platform is. Casebook staff is patient in teaching you how to navigate the platform and customizing the fields to best suit what your organization needs.
Verified UserNon-Profit Organization Management
Using Casebook as our case management tool is freeing up a ton of time for our victim advocates. They are able to spend more time in contact with clients due to their time being freed up.
Warren C. R.Small-Business
One of the essential features is the ability to query information to provide detailed information to our funders. You will capture data on all of your clients smoothly and effectively.
KAthey H.Community Culinary School of Charlotte
They pay attention to my overall goals with the software and helped me customize to suit my organization's needs. They are amazing at customer service too.
Lori M.Education Program Coordinator
Not only is customer service incredible from beginning to end but the ability to run clear and concise data reports for grant writing has been so helpful!
Shannon W.Executive Director
We work with families, and we needed a system to store people and notes. We can pull great reports much more quickly and easily than our last program. My employees love the ease of use.
Kristen G.Family and Community Support Coordinator
I can quickly write general notes, service delivery, and progress notes for clients, make appointments, and upload documents for other professionals to view. It makes me more efficient in documenting.
Vanessa S.Counselor
I use CB Engage most often, which allows me to keep track of my client's progress and communicate with other caregivers. It is a very user-friendly program, which requires only minimal training.
michael t.Recovery Coach
Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help.
Verified UserHuman Resources
Easy access to caseload and stats that are needed for record keeping. We have started using Casebook to track clients and stats better. The real benefit for us is remote access with multiple users.
Verified UserCivic & Social Organization
I like how customizable the platform is. Casebook staff is patient in teaching you how to navigate the platform and customizing the fields to best suit what your organization needs.
Verified UserNon-Profit Organization Management
Using Casebook as our case management tool is freeing up a ton of time for our victim advocates. They are able to spend more time in contact with clients due to their time being freed up.
Warren C. R.Small-Business
One of the essential features is the ability to query information to provide detailed information to our funders. You will capture data on all of your clients smoothly and effectively.
KAthey H.Community Culinary School of Charlotte
They pay attention to my overall goals with the software and helped me customize to suit my organization's needs. They are amazing at customer service too.
Lori M.Education Program Coordinator
Not only is customer service incredible from beginning to end but the ability to run clear and concise data reports for grant writing has been so helpful!
Shannon W.Executive Director
We work with families, and we needed a system to store people and notes. We can pull great reports much more quickly and easily than our last program. My employees love the ease of use.
Kristen G.Family and Community Support Coordinator
I can quickly write general notes, service delivery, and progress notes for clients, make appointments, and upload documents for other professionals to view. It makes me more efficient in documenting.
Vanessa S.Counselor
I use CB Engage most often, which allows me to keep track of my client's progress and communicate with other caregivers. It is a very user-friendly program, which requires only minimal training.
michael t.Recovery Coach
Casebook is very easy to access and easy to use. Not hard at all to figure out as a first time user. One of the best things is having others on the case load to help.
Verified UserHuman Resources
Easy access to caseload and stats that are needed for record keeping. We have started using Casebook to track clients and stats better. The real benefit for us is remote access with multiple users.
Verified UserCivic & Social Organization

Move Your Mission Forward With Casebook

Casebook handles intake, documentation, reporting, and workflows. Your team gets to spend that time with the people who need it most.

Casebook company information

Configurable case management software for nonprofits, government agencies, and social work teams — from intake through reporting.

SOC 2 Type IIHIPAA-compliant