Configurable Case Management Tools for Public Sector Workflows
Public sector and government human services agencies that stay on outdated legacy systems are unnecessarily raising their own costs. These outdated manual processes cause agencies to absorb unnecessary administrative overhead. Diverse programs, complex caseloads, strict compliance, and unpredictable workflows are among the operational realities that government agencies face, and legacy systems only worsen these issues. […]
Data Management and Collection for Nonprofit Organizations
Data governance and management are more than just a tech issue. Nonprofit data management is a foundational operational challenge for organizations, directly impacting efficiency, decision-making, and trust. Nonprofits use a variety of practices, from traditional spreadsheets to advanced case management software, to collect, store, and use data. The exact practices they use directly affect program […]
Social Impact Measurement: How to Track and Interpret Program Outcomes
Human services, nonprofit, and non-governmental organizations can affect their clients and communities in many expected and unexpected ways. Social impact measurement is an ongoing, structured process for tracking and interpreting change over time. Effective measurement and analysis helps you assess all of your organization’s social outcomes, outputs, and long-term impacts so you can continuously refine […]
How to Conduct a Community Needs Assessment to Make Impactful Change
Communities are often changing at a pace that outstrips the ability of many programs to keep up. Rents increase, transportation routes change, a vital partner loses funding, or a new policy introduces new eligibility requirements. A community needs assessment gives nonprofits and human services organizations a structured way to understand what’s changing in the community […]
Nonprofit Impact Reports: How to Communicate Outcomes Effectively
Impact reporting shows stakeholders the tangible and positive outcomes of your programs and services. However, putting together these key documents leaves you with lots of data to consider. How you craft your nonprofit impact report will depend on your audience, program, mission, community needs, timeframe, and other crucial factors. Effective reports go beyond quantitative or […]
10 Features to Look for in Case Management Systems for Human Services
Amid rising caseloads and new technologies, managing client cases effectively is an increasing challenge in offering human services. Modern case management software now offers many capabilities and features that can uniquely support your organization. Functionalities such as workflow automation and integration with messaging tools can boost your communication, service quality, operational efficiency, and client experiences. […]
Social Return on Investment (SROI): How to Report and Improve Impact for NGOs
Not every investment your nonprofit makes will result in a monetary profit — in fact, that’s sort of the whole point of being a “nonprofit.” Calculating your social return on investment (SROI) gives you a more comprehensive understanding of your organization’s inputs, impacts, and outcomes. Explore our guide to social returns on investments to strengthen […]
The Role of Culturally Responsive Case Management in Tribal TANF
Tribal families looking for assistance through the Temporary Assistance for Needy Families (TANF) program can run into unique problems. They need support that understands their cultural values and builds on traditional ways of helping community members in crisis. Standard case management approaches may often fail them by ignoring the cultural context that shapes how tribal […]
7 Ways Collaborative Case Management Improves Social Service Outcomes
Social workers know the frustration of trying to help families deal with multiple disconnected systems that don’t communicate with each other. Collaborative case management breaks down these silos by connecting agencies through shared platforms for a collaborative approach to social work. The result is faster delivery, better outcomes, more efficiency, and less stress for workers […]
How Case Tools Support Effective Family Team Decision Meetings
Family team decision meetings (FTDMs) put families in charge of creating safety plans for their children. Parents, relatives, community members, and case workers work together to find solutions with the child’s best interest at heart. They share their concerns and develop specific action steps with clear timelines to protect the youth. The right technology helps […]