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  • Crisis Response
  • 100+
  • Easton, PA, United States
Easton, PA

Easton PD Streamlined Operations and Crisis Responses With Casebook

90%

Drop in Reported Unhoused individuals

1 system

Replaced a 37-Tab Sheet

1

Community Advocate

Easton, PA

Easton Police Department: Community Advocate Program

About Company

Community Advocate Program to improve how the police department responded to the most vulnerable people in its community.

Case Study

The Community Unit of Easton Police Department (PD) in Easton, Pennsylvania, successfully adopted Casebook’s case management software to address some of its most significant issues, including reporting, collaboration, and community trust.

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Challenges

Several key case management challenges. Siloed information, wasted time, hard-to-use Excel sheets with 37 tabs, and inconsistent data made it more difficult for the Community Unit to do their jobs or to prove value or outcomes.

How Casebook Helped (outcomes)

The local community of Easton, Pennsylvania, has undoubtedly noticed the real-world and emotional impacts of Casebook software, but they aren’t alone. Many other police departments, including Bethlehem and Allentown PD, are also adopting Casebook’s community policing solutions within their own units after seeing Easton PD’s success.

Casebook gave us a way to very quickly and easily show the success that we're having with the way that we're doing things - Our approach [is] building relationships and getting to know people, making contacts with people, finding out what they need, what services, what supports they need, and, once we have a rapport built, then we're connecting them to services.

Kristen Cooper

Community Advocate

Company:

Easton PD: Community Advocate Program

Industry:

Crisis Response

Location:

Easton, PA, United States

Problem:

Too much information scattered across different places, from paper records to 37-tab Microsoft Excel files

Solution:

Casebook PBC centralized data, streamlining intake, tracking, and collaboration.

Results:

Improved efficiency and enhanced client impact.

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