Challenges
The program’s previous case management process stored all key client data in password-protected Microsoft Excel sheets. This system frequently crashed and locked staff out during fieldwork and other scenarios where the team needed remote access. These issues contributed to significant reporting delays and increased the work hours required to fulfill caseloads.
How Casebook Helped (outcomes)
Casebook’s case management software provided a centralized, mobile-accessible platform tailored to Bloomington PD’s workflows. The digital policing tool streamlined data entry, reporting, writing referrals, and other aspects of the social workers’ operations, saving time and improving accuracy.
