Challenges
Before Casebook, reporting was a manual, time-consuming burden. Agency reporting consumed nearly a full business day each cycle — pulling data from disconnected systems, reconciling spreadsheets, and preparing board-ready summaries by hand.
How Casebook Helped (outcomes)
Casebook went live across three of the agency’s five service areas — a significant consolidation achieved without the disruption that typically accompanies software transitions. Staff moved from fragmented tools and paper-heavy workflows into a single, unified system. The most dramatic win is in reporting. What once consumed nearly an entire business day pulling data, reconciling formats, preparing summaries — now takes one hour.
