Challenges
When Jenyne and her team implemented Casebook, they were able to customize the fields to best suit their needs and fit the program. Now able to track key milestones like reunification, time spent in the program, graduation rates, and important demographic information, the team was able to track individual cases more successfully and see the overall impact of the program.
Jenyne notes that with the data previously held in Word, Excel, and paper documents, reporting was nearly impossible, where now, detailed and accurate reports take less than five minutes.
Outcomes: How Casebook Helped
Because of Casebook, the continuity of care has increased significantly. With data and case notes accessible to the whole team, any staff member is able to assist any client instantly without digging through countless files to get up to speed. This is especially critical with their larger staff – now 24 members – and a workflow involving intake workers followed by parent educators. In the instance of a client changing to work with a new parent educator, the process is simple and pain- free because all necessary details are accessible. Jenyne notes that while client satisfaction was high before they moved to Casebook, since enacting the technology, their ability to create more streamlined case continuity has increased client satisfaction even more.
