Resources
Total Cases
Clients Served
Client Satisfaction Increase
A Child’s Place PA is a Western Pennsylvania nonprofit child advocacy center that serves communities in the Greater Pittsburgh area. Their ranges of services include healthy parenting classes, family and child advocacy, forensic interviews, and forensic medical exams.
The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion. Jenyne Carter, the program manager, quickly realized that with overseeing her staff (then a size of 12), endless paperwork, and thousands of manual entries required in its current record-keeping situation, the healthy parenting program’s management would become untenable as it grew. Jenyne recognized that technology designed for case management would be the best solution, and explored several options, ultimately determining Casebook would work best.
When Jenyne and her team implemented Casebook, they were able to customize the fields to best suit their needs and fit the program. Now able to track key milestones like reunification, time spent in the program, graduation rates, and important demographic information, the team was able to track individual cases more successfully and see the overall impact of the program.
Jenyne notes that with the data previously held in Word, Excel, and paper documents, reporting was nearly impossible, where now, detailed and accurate reports take less than five minutes.
Because of Casebook, the continuity of care has increased significantly. With data and case notes accessible to the whole team, any staff member is able to assist any client instantly without digging through countless files to get up to speed. This is especially critical with their larger staff – now 24 members – and a workflow involving intake workers followed by parent educators. In the instance of a client changing to work with a new parent educator, the process is simple and pain- free because all necessary details are accessible. Jenyne notes that while client satisfaction was high before they moved to Casebook, since enacting the technology, their ability to create more streamlined case continuity has increased client satisfaction even more.
“In the past, you never knew what was discussed. Now it’s all in Casebook and you can see what progress they made and what the topics were discussed.”
Program Coordinator
Company:
A Child's Place
Child & Youth Services
Pennsylvania, United States
Problem:
The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion.
Solution:
With an easier to manage record-keeping system, caseworkers spend less time on paperwork and more time working with clients.
Leveraging their success using data reports in Casebook, the organization secured additional funding, added staff, and grew its impact in the Greater Pittsburgh area.
The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion. Jenyne Carter, the program manager, quickly realized that with overseeing her staff (then a size of 12), endless paperwork, and thousands of manual entries required in its current record-keeping situation, the healthy parenting program’s management would become untenable as it grew. Jenyne recognized that technology designed for case management would be the best solution, and explored several options, ultimately determining Casebook would work best.
The Book Works Executive Director Elizabeth Senn- Alvey leads a team of seven who were spending hours searching for critical information because the organization did not have a formal record- keeping system in place. Elizabeth realized that the organization could help more students with greater efficiency and data security with new record-keeping tools and processes. That’s when The Book Works realized they needed to integrate a technology platform to help keep the team organized, maintain critical details about learners’ needs and progress, and analyze and prove their success.
The Alpha Omega team was relying on pen and paper to track their residents and growing client base – literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported. As Alpha Omega’s client base and community needs began to grow, processes that relied on increasingly outdated technology began to fail.
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