Resources
Reduction in time spent reporting
More available data for each report
Client caseload monthly
The Bloomington Police Department (PD) launched its social work program in 2019.
The Social Work Program Doubled Its Reported Data, Increased Its Caseload, and Improved Community Trust with Casebook.
The program’s previous case management process stored all key client data in password-protected Microsoft Excel sheets. This system frequently crashed and locked staff out during fieldwork and other scenarios where the team needed remote access. These issues contributed to significant reporting delays and increased the work hours required to fulfill caseloads.
Casebook’s case management software provided a centralized, mobile-accessible platform tailored to Bloomington PD’s workflows. The digital policing tool streamlined data entry, reporting, writing referrals, and other aspects of the social workers’ operations, saving time and improving accuracy.
Casebook's reporting functions are a game changer — what used to take me 90 minutes now takes 20–30, and I can share double the information.
Senior Police Social Worker, Bloomington Police Department
Company:
Bloomington PD: Social Work Program
Crisis Response
Bloomington, IN, United States
Problem:
Inefficient police case management process made it nearly impossible for Bloomington PD to prove the value of its social work program to city leaders.
Solution:
One Connected Platform, Built for Police Social Work. Simple training processes made implementing Casebook's community policing solution relatively seamless.
Social workers and police officers could access real-time client data during crisis calls. These insights improved decision-making and outcomes.
The Social Work Program Doubled Its Reported Data, Increased Its Caseload, and Improved Community Trust with Casebook.
The Community Unit of Easton Police Department (PD) in Easton, Pennsylvania, successfully adopted Casebook’s case management software to address some of its most significant issues, including reporting, collaboration, and community trust.
For many years, the organization relied on manual and very time-consuming tasks for record-keeping, using multiple Excel spreadsheets to capture important client and program effectiveness data. Because data was housed in many places, it was difficult to compile reports and audits in a timely fashion.
