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For The Silent is a Texas-based non-profit organization that works to protect youth from commercial sexual exploitation and sex trafficking through prevention, crisis intervention, and community transformation.
For The Silent assists high-risk youth and victims by advocating for their voices through case management, one-on-one counseling, housing coordination, and empowerment programs. They partner with trusted best practice agencies and service providers to develop a full continuum of care for survivors. For The Silent’s mission is to keep clients engaged and support clients to participate or remain accessible for law enforcement investigations, and, most importantly, help them stay safe and work toward recovering their voice.
Because of the sensitivity and complexity of each engagement (i.e., consent forms, disclosures, medical permissions, and more), For The Silent meticulously documents every interaction with current and potential clients. The organization had been using traditional paper-based forms and processes such as scanning and manual data re-entry. As a result, they lacked a centralized electronic database, and it was a painstakingly difficult and time-consuming process to gather the information for specific reporting requirements, including ongoing grants.
For The Silent tapped Casebook because of its intuitive and easy-to-use software solution that could be configured and seamlessly integrated into their advocates’ daily workflow, so they would be inclined to use it and not avoid it. With a modern approach that actually worked, Casebook’s digital workflow mirrored advocates’ daily routines while optimizing and creating productivity shortcuts.
The conversion from notes to spreadsheets by hand was tedious and created possibilities for errors, If we could enter data in an electronic way to be queried, then we could save a human several weeks of very manual and error-prone work. We could also be more confident in the accuracy of data to ensure compliance with grant reporting.
Internal Volunteer Technologist
Company:
For the Silent
Victim Services
Texas, USA
Problem:
The organization had been using traditional paper-based forms and processes such as scanning and manual data re-entry. As a result, they lacked a centralized electronic database, and it was a painstakingly difficult and time-consuming process to gather the information for specific reporting requirements, including ongoing grants.
Solution:
Because of Casebook’s intuitive and easy-to-use software solution that can be configured and seamlessly integrated into For The Silent’s daily workflow, their advocates became invested in using it and therefore, saw the benefit of digitizing disparate data.
Data tracking and notation is more accessible and more accurate - as a result, For The Silent’s advocates can focus more of their time on supporting the people they serve.
The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion. Jenyne Carter, the program manager, quickly realized that with overseeing her staff (then a size of 12), endless paperwork, and thousands of manual entries required in its current record-keeping situation, the healthy parenting program’s management would become untenable as it grew. Jenyne recognized that technology designed for case management would be the best solution, and explored several options, ultimately determining Casebook would work best.
The Book Works Executive Director Elizabeth Senn- Alvey leads a team of seven who were spending hours searching for critical information because the organization did not have a formal record- keeping system in place. Elizabeth realized that the organization could help more students with greater efficiency and data security with new record-keeping tools and processes. That’s when The Book Works realized they needed to integrate a technology platform to help keep the team organized, maintain critical details about learners’ needs and progress, and analyze and prove their success.
The Alpha Omega team was relying on pen and paper to track their residents and growing client base – literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported. As Alpha Omega’s client base and community needs began to grow, processes that relied on increasingly outdated technology began to fail.
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