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Case study 5 min read

United Way of El Paso Grew Clients Served by Over 50% with Casebook.

To better support their mission of addressing emergent community needs, United Way of El Paso County sought a solution to streamline case management and resource tracking for their Community Resiliency Center (CRC). This effort aimed to enhance their capacity to manage client inquiries, analyze resource use, and improve service delivery.

United Way of El Paso

El Paso, Texas, USA

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864+

Increase in Households Helped

50%

Increase in Clients Served

30%

Less Time Reporting

At a glance

Organization
United Way of El Paso
Location
El Paso, Texas, USA
Programs served
Community Services
People reached
864+

About United Way

United Way of El Paso County, an affiliate of one of the largest global charities, has been serving the El Paso, Texas, community since 1923. Dedicated to fostering equitable opportunities for all, it addresses critical needs through wraparound support, promoting financial stability, education, and health while connecting the most vulnerable to essential community resources.

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Challenges

United Way of El Paso County struggled with managing client lifecycle data and accurately capturing resource usage trends. Their existing systems lacked the integration needed for efficient reporting, data analysis, and resource tracking, which hindered their ability to meet growing community needs effectively.

Outcomes: How Casebook Helped

By implementing Casebook’s centralized SaaS platform, United Way of El Paso County streamlined case management and resource tracking, enabling them to analyze trends in resource use and improve access to critical services. This transformation allowed the CRC team to manage 50% more clients, provide over 857 courtesy referrals, and broaden their community impact.

Problem

Disjointed data management hindered United Way’s ability to track and analyze community resource usage.

Solution

Casebook centralized client and resource data into a user-friendly platform for streamlined operations.

Results

United Way of El Paso County managed 50% more clients and improved access to vital community resources.

“Casebook helped create that cohesiveness or one source of truth, and provided the accessibility to access this directory in the field for our team. To sum up Casebook - it stores all our information in one accessible platform. Individuals can access what they need easily, whether it’s looking into a specific case or pulling specific reports.”
Angelica Mata Lindstrom
Director of Community Resiliency & CRC

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