Resources
Increase in Client Sarisfaction
Decrease in Time Spent Reporting
Different Departments
The YWCA Greater Harrisburg is a nonprofit organization serving over 35,000 individuals annually across Dauphin, Cumberland, and Perry Counties in Pennsylvania. It provides essential services, including safe housing, violence prevention, veteran support, and economic development, while addressing the ever-changing needs of a diverse population with a focus on empowering women and promoting justice, peace, and dignity.
Faced with the challenge of managing increasing demands for services and time-consuming reporting processes, the YWCA Greater Harrisburg turned to Casebook to streamline data collection, improve reporting accuracy, and uncover actionable insights for program development and grant applications.
The YWCA Greater Harrisburg relied on paper files and spreadsheets to track outcomes and manage intake, making data compilation inefficient and error-prone. This outdated system not only consumed valuable staff time but also limited their ability to track trends, monitor outcomes, and meet funder requirements effectively.
Casebook enabled the YWCA Greater Harrisburg to centralize data, track trends by zip code, and identify service gaps. By reducing time spent on reports by at least 25%, improving client engagement, and driving program insights, the organization enhanced client satisfaction by 25% and secured additional funding for critical programs.
Understanding trends by zip code to see who’s using our services has not only helped us identify program gaps, but also gives us valuable community insights guiding us towards new grants and funds that will address the uncovered needs.
Chief Operating Officer
Company:
YWCA of Greater Harrisburg
Community Services
Harrisburg, PA, USA
Problem:
Inefficient data tracking systems hindered the YWCA’s ability to focus on clients and secure funding.
Solution:
Casebook centralized case management, enabling real-time reporting and community trend analysis.
The YWCA achieved 25% higher client satisfaction and expanded funding opportunities through data-driven insights.
The healthy parenting program educates approximately 500 families a year. When it debuted in 2017, staff used seven Excel sheets per client to manage their progress, input demographic details, and maintain case notes and other records to ensure successful completion. Jenyne Carter, the program manager, quickly realized that with overseeing her staff (then a size of 12), endless paperwork, and thousands of manual entries required in its current record-keeping situation, the healthy parenting program’s management would become untenable as it grew. Jenyne recognized that technology designed for case management would be the best solution, and explored several options, ultimately determining Casebook would work best.
The Book Works Executive Director Elizabeth Senn- Alvey leads a team of seven who were spending hours searching for critical information because the organization did not have a formal record- keeping system in place. Elizabeth realized that the organization could help more students with greater efficiency and data security with new record-keeping tools and processes. That’s when The Book Works realized they needed to integrate a technology platform to help keep the team organized, maintain critical details about learners’ needs and progress, and analyze and prove their success.
The Alpha Omega team was relying on pen and paper to track their residents and growing client base – literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported. As Alpha Omega’s client base and community needs began to grow, processes that relied on increasingly outdated technology began to fail.
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