Because human services is all about people, the Casebook Platform puts individuals and their social network at the center of every action a worker takes. This means workers get a 360º view of a person’s path through the system.
Casebook Platform’s API-first approach means data interoperability is possible with nearly any third-party application or service.
In addition to the predictable costs and other benefits of all Software as a Service (SaaS), the Casebook PBC team is always monitoring Federal regulations and incorporating changes that address these in regularly scheduled updates at no additional cost to the customer.
For decades, human service agencies have had to rely on software solutions built primarily for compliance reporting and basic record keeping. In today’s drive toward better outcomes, these older systems simply can’t keep pace.
What’s needed instead are human-centered, outcome-focused solutions designed to support human service professionals in their daily work—solutions that empower them to support, in turn, the most vulnerable members of our society.
Casebook is the first platform developed hand in hand with caseworkers and purpose-built for human services. With modular support for both field and back-office operations — and flexible integration capabilities right out of the box — Casebook helps agencies tailor, deploy, integrate and continuously improve solutions that allow them to focus on the mission rather than the technology.
Turning best practices into software
Built on the know-how of seasoned human service professionals, Casebook’s patent-pending relationship visualizer puts critical information in front of caseworkers exactly when and where they need it most. Research-influenced metrics provide immediate guidance on important decisions, supporting workers and promoting better outcomes.
Non-linear workflows enable users to switch context without losing their work, whether it’s to field a question about another case or to write notes about an unplanned phone call. Casebook works just the way experienced professionals do, supporting its users at every step of the way.
Modular to the core
Casebook spans the entire human services ecosystem, supporting Hotline/Intake, Investigation, Assessment, Eligibility, Case Planning, Placement, Referrals, Licensing, Federal Reporting, Financials and more.
As a Software as a Service (SaaS) platform, Casebook enables all its users to benefit readily from enhancements and new features, dramatically shortening the time and effort needed to deploy new releases.
With its sharp focus on data quality, modularity and a sound user experience, Casebook offers a highly reliable, CCWIS-ready solution portfolio that can be blended with existing legacy systems or implemented as a standalone offering. As a solution platform, it can also be adapted and customized through standard Agile techniques—because in an area as complex as human services, one size doesn’t necessarily fit all.
Field tested and award winning
Since 2012, Casebook has served as a core element of the Indiana’s Department of Child Services’ MaGIK system, translating research-influenced metrics into best practices.
Our ground-breaking user interface has been awarded Code for America’s Technology Award and UX Magazine’s International Design for Experience Award.