For decades, human service agencies and providers have had to rely on software solutions built primarily for compliance reporting and basic record keeping. In today’s drive toward better outcomes, these older systems can’t keep pace.
What’s needed instead are human-centered, outcome-focused solutions designed to support human service professionals in their daily work—solutions that empower them to support the most vulnerable members of our society.
Casebook is the first platform developed hand in hand with caseworkers and purpose-built for human services. With modular support for both field and back-office operations — and flexible integration capabilities right out of the box — Casebook helps agencies tailor, deploy, integrate and continuously improve solutions that allow the focus to remain on the mission rather than the technology.
Turning best practices into software
Built with input from hundreds of seasoned human service professionals, Casebook’s patent-pending network diagram puts critical information in front of caseworkers when they need it most. Research-influenced metrics provide immediate guidance on important decisions, supporting workers and promoting better outcomes.
Non-linear workflows enable users to switch context without losing their work, whether it’s to field a question about another case or to write notes about an unplanned phone call. Casebook works just the way experienced professionals do, supporting its users every step of the way.