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Casebook help Support Process
Improved with Casebook
Easier with Casebook
Alpha Omega Miracle Home, located in St. Augustine, Florida, provides housing, counseling, and education for the homeless, including single and expectant mothers, their children, and senior women. Its mission is to break the cycle of poverty. The Alpha Omega team was relying on pen and paper to track their residents and growing client base - literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported.
The Alpha Omega team was relying on pen and paper to track their residents and growing client base – literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported. As Alpha Omega’s client base and community needs began to grow, processes that relied on increasingly outdated technology began to fail.
Executive Director Bridget Varnedoe knew it was time to expand their operations, but realized they needed a better system for managing resident data in order to do so. After researching options, Alpha Omega realized that its number one priority was to find user-friendly software that would make it intuitive for the staff and clients to collaborate.
These analytics are essential to help keep them afloat because they can easily show the result of funding with a donor.
[Casebook was] built based on user feedback, which I thought was huge. I knew that with the difference in technical experience that my team had, the usability [of Casebook] was beyond some of the other platforms that we saw.
Executive Director
Company:
Alpha Omega
Family Services
St. Augustine, FL, USA
Problem:
Executive Director Bridget Varnedoe knew it was time to expand their operations, but realized they needed a better system for managing resident data in order to do so.
Solution:
Casebook’s easy-to-use platform made it simple to deploy, and the team began leveraging it immediately to centralize client information.
Being able to pull reports and share metrics and impact helps them satisfy donor needs and secure more funding.
The Social Work Program Doubled Its Reported Data, Increased Its Caseload, and Improved Community Trust with Casebook.
The Community Unit of Easton Police Department (PD) in Easton, Pennsylvania, successfully adopted Casebook’s case management software to address some of its most significant issues, including reporting, collaboration, and community trust.
For many years, the organization relied on manual and very time-consuming tasks for record-keeping, using multiple Excel spreadsheets to capture important client and program effectiveness data. Because data was housed in many places, it was difficult to compile reports and audits in a timely fashion.
