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Case study 5 min read

Alpha Omega Expanded Operations and Grew the Organization with Casebook.

The Alpha Omega team was relying on pen and paper to track their residents and growing client base – literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported. As Alpha Omega’s client base and community needs began to grow, processes that relied on increasingly outdated technology began to fail.

Alpha Omega

St. Augustine, FL, USA

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User Feedback

Improved with Casebook

Organized

Casebook help Support Process

Managing Data

Easier with Casebook

Alpha Omega Miracle Home

At a glance

Organization
Alpha Omega
Location
St. Augustine, FL, USA
Programs served
Family Services
People reached
100+

About Alpha Omega

Alpha Omega Miracle Home, located in St. Augustine, Florida, provides housing, counseling, and education for the homeless, including single and expectant mothers, their children, and senior women. Its mission is to break the cycle of poverty. The Alpha Omega team was relying on pen and paper to track their residents and growing client base - literally tracking everything from intake to outcomes with binders and filing cabinets split between the various locations they supported.

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Challenges

Executive Director Bridget Varnedoe knew it was time to expand their operations, but realized they needed a better system for managing resident data in order to do so. After researching options, Alpha Omega realized that its number one priority was to find user-friendly software that would make it intuitive for the staff and clients to collaborate.

Outcomes: How Casebook Helped

These analytics are essential to help keep them afloat because they can easily show the result of funding with a donor.

Problem

Executive Director Bridget Varnedoe knew it was time to expand their operations, but realized they needed a better system for managing resident data in order to do so.

Solution

Casebook’s easy-to-use platform made it simple to deploy, and the team began leveraging it immediately to centralize client information.

Results

Being able to pull reports and share metrics and impact helps them satisfy donor needs and secure more funding.

“[Casebook was] built based on user feedback, which I thought was huge. I knew that with the difference in technical experience that my team had, the usability [of Casebook] was beyond some of the other platforms that we saw.”
Bridget Varnedoe
Executive Director

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