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How Police in Lansing, Michigan, Digitized Social Work Case Management.

With a focus on efficiency and community care, Lansing Police Department utilizes advanced tools like the Casebook cloud-based case management system to streamline processes and improve outcomes for residents in need. Guided by its values of service, professionalism, and innovation, the Lansing Police Department continues to adapt and evolve to meet the challenges of modern policing while prioritizing community well-being.

Lansing Police Department

Lansing, MI, USA

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Over 450

referrals were submitted to the social work division in first 10 months

First in Michigan

to embed social workers in a law enforcement agency

45 Days

To implementation of Casebook by the agency

Lansing, MI, US Skyline

At a glance

Organization
Lansing Police Department
Location
Lansing, MI, USA
Programs served
Police Social Work
People reached
450+

About Lansing Police Department

The Lansing Police Department (LPD) serves as the primary law enforcement agency for the City of Lansing, Michigan, providing protection and support to a population of approximately 117,000 residents.

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Challenges

As LPD’s social work program grew, the need for an efficient case management system became apparent. Initially, the first social worker relied on file folders and spreadsheets to manage non-crime-related cases. This system quickly became cumbersome as the volume of cases increased.

Outcomes: How Casebook Helped

LPD chose Casebook, a purpose-built social services platform, for its configurability, accessibility, and ease of use. The Casebook suite includes cb Engage, a case management and client management database, along with tools for administration, intake, reporting, and tracking. Built on Amazon Web Services (AWS) Cloud, the platform leverages advanced storage, security, and analytics capabilities.

Problem

The Lansing Police Departments social work division struggled with managing growing case volumes using paper files and spreadsheets, which were inefficient and inconsistent.

Solution

PD implemented Casebooks cloud-based case management system, providing a centralized, accessible, and secure platform for handling social work cases.

Results

The new system streamlined case management, enabling faster referrals, improved collaboration with social service agencies, and over 450 referrals processed in the first 10 months.

““You can literally sit anywhere in the community and write case notes, which for a social worker is invaluable"”
Amber Teunis
LPD social worker

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